Zach is a fantastic service manager. He is courteous, very knowledgeable and professional. He treats his customers great!
9/24/2025
Stephanie M. VERIFIED CUSTOMER
Kaylee did a great job. She was polite, professional, communicated, and most importantly delivered the service she scheduled in a timely manner.
9/24/2025
James P. VERIFIED CUSTOMER
Even though the problem couldn’t be solved I appreciate everything Arianna did for me!!
9/23/2025
Nancy S. VERIFIED CUSTOMER
Zach was great. Very personable and professional. Called to report status as he promised. Unfortunately the rude guy in the service dept needs to go. When I said it had been 3 days without a vehicle..he told me to rent one. Then he hung up on me. Wish I'd gotten his name. Not sure I'll be coming back to this particular dealer for service. Keep Zach..get rid of the other guy.
9/23/2025
David C. VERIFIED CUSTOMER
Dante was very professional, courteous, knowledgeable, and impatient! He and his staff made my visit and my service, very productive and pleasurable!
9/23/2025
Elaine M. VERIFIED CUSTOMER
Thank you
9/23/2025
Dorothy R. VERIFIED CUSTOMER
Zach is great. Takes great care of all my needs.
9/23/2025
Michael S. VERIFIED CUSTOMER
Team did a good job with my maintenance. One problem when I ask a question about the auto drive mode the advice guy did not know how to answer the question on how to activate it.
9/22/2025
Olivia S. VERIFIED CUSTOMER
JT is great!!! I was in and out in no time. He text me with updates and called me as soon as my car was ready for pickup. The J Allen service team is great!
9/22/2025
Carmen O. VERIFIED CUSTOMER
The service team was great and even offered to bring me and my son to get food while we waited. The problem was found when I drove to Walmart on Sunday (the day after the service). There is a panel hanging down under the car and looks like wires are dragging out of it. When I drive down the road it sounds like live wires and rubbing against something. This needs to be corrected as soon as possible.
9/22/2025
Stafford M. VERIFIED CUSTOMER
Kaylee is fantastic! Super helpful and responsive.
9/21/2025
Tim L. VERIFIED CUSTOMER
Everything went well and I liked seeing the video and text updates.
9/21/2025
Not-Provided J. VERIFIED CUSTOMER
Very professional, great attitude, and knowledgeable. Good job. Thanks
9/21/2025
Rebekah D. VERIFIED CUSTOMER
Thankyou for my service! Always a great Toyota Team!
9/21/2025
Susan D. VERIFIED CUSTOMER
EXCEPTIONAL CHECK IN AND CHECK OUT
9/21/2025
Kristy G. VERIFIED CUSTOMER
Great service ! Addressed all my questions.
9/21/2025
Brenda H. VERIFIED CUSTOMER
Very nice. It seemed like she was working alone and the service area was very busy. She probably could have used help. A lot of employees were walking in circles and not helping customers.
9/21/2025
Gerald S. VERIFIED CUSTOMER
Arianna customer service was on point and was able to keep me updated for every step along the way and I couldn’t be more appreciative!!