J. Allen Toyota Auto Repair Service

I arrived at my appointment time, 3:30. Zachary was great…but I sat for 1 1/2 and finally went and told them to get my keys and I’m leaving. The person next to me had been there for over 2 hours! This was unacceptable! I won’t be back for an oil change that supposed to take 15-30 min! Why do you make appointments if you can’t honor them!!

I sat here for 20 minutes before I was even checked in. Then I sat in here for almost 3 hours for an oil change. I understand being busy. But 3 hours for an oil change and simple maintenance??? My service advisor left an hour before my car was even finished. He did come up to me and let me know it wouldn’t be much longer on my car, and I’m sure his shift was probably over. I was happy with the service done to my car. Not very happy with the customer service.

Zach Corbin was very polite and professional. I am very fortunate that he has always been there , to provide excellent customer service for my dad and myself. He keeps us updated with the vehicle maintenance throughout the process, and is very knowledgeable about his craft.

Dante was extremely nice and very efficient. He is awesome

As always Zach Corbin gave 100%. Zach is very professional and personable. He kept us up to date on what was going on and even told us about a recall we knew nothing about. We love doing business with Zach. Thank you Zach.

Zach did provide a great customer service.

It took almost 2 hours just to get a new tire put on. We had an appointment and the tire arrived the previous day, so it was ready. I did not expect it to take over a hour and a half. Also, The wheel and tire have some sort of dirt/stain on them as if it was laying in a dirty puddle or something. I was very disappointed in how dirty the new tire was.

I’m very pleased with the help that Zach provided me he’s very professional and full of knowledge thank you so much he’s a great asset to j Allen

Zach did a great job communicating and keeping me updated throughout the service/repairs, and was very helpful.

Great experience thanks

The engine cover was left off, all the oil leaked out, and my car is in a parking lot.

Requested the brake pads be changed quickly due to being called into work early. They did a great job at accomplishing it. Thank you

Donnie Diket was great. The time to change my oil had decreased from what is typical at JAllen Toyota so that was an improvement from previous oil changes. However, when I was sent the video from the back mechanic via text message to review while I was in the customer waiting area, I was accosted by your receptionist who came up and asked me to turn my volume down and if I had AirPods. She explained to me that it was disturbing her, and she was the receptionist. I was offended and did not appreciate it. I’m not sure how I’m supposed to watch your videos that you send about my car to determine what additional services I may need completed after inspection. I was not watching any other videos during the time I was sitting in the waiting area at JAllen Toyota. I was not talking on my phone like other customers do frequently. The only video that I played was the video sent to me by the mechanic from the back of JAllen Toyota. And additionally,I couldn’t hear what the gentleman was saying in the video because in the video everybody in the back is working. There’s all kind of background noise. It’s very difficult to hear these videos. People are running air guns and taking off tires in the background. I’m not sure who came up with this concept, but it’s not effective. To end my comments, this receptionist was ridiculously rude. Not sure how she got to be a receptionist when she’s so highly offensive.

My wife went in for a new key fob because hers was having issues and killing batteries in 1-2 days. She got there and gave her key fob to the employee. The employee tried to start her Highlander. It wouldn’t start. So the techs at Jay Allen told my wife they needed to do a diagnostic on the car because it probably wasn’t the key fob that was the issue. Thank god she called me. I told her to stop them and told her to change the battery inn the key fob. If the car started then it’s obvious it’s the key fob. Guess what with a new battery the car started and then they were on with moving forward with her new key fob. I mean it doesn’t take a rocket scientist to start with the simple most obvious problem first. It’s obvious they saw a woman that didn’t known anything about the situation and the tech tried to take advantage of her. Any tech would have started with the $4 key fob battery first not the $100-$250 diagnostic test. Last time we will use Jay Allen. We have bought 6 vehicles from this place and we have bought our last due to this. Very disappointed in the staff and technicians. If my wife wouldn’t have called me there’s no telling how much Jay Allen would have tried to charge her to fake repair her car when it was just a key fob. Effing RIDICULOUS!!!!!!!!!!!!!! Btw corporate Toyota will hear about this… I’ve learned in the past that’s how you get stuff done at Jay Allen Toyota. Just call corporate. Like the time your techs couldn’t fix my steering wheel alignment on myn2022 tundra. Gave me the run around. One call to corporate and yall called me within 30 minutes and had it fixed… imagine that!

Jon Gray and his team are rockstars! The service to my car was done timely and efficiently, received constant updates. Jon takes care of all 3 of our vehicles and I couldn't be more pleased with his professionalism and courtesy. If you're not getting your service needs handled by Jon at JAllen then what are you doing? 10/10

Dante was amazing to work with. He was very professional and friendly. He did a great job keeping me updated on my vehicle. I have been bringing my vehicle there for a long time and by far the best customer service I have ever received!

Zach is always helpful, friendly, and keeping me updated on my car.

Well done

Fast service

Everyone at J Allen is so courteous and helpful. I drive to Gulfport to have my Toyota serviced rather than let Hattiesburg Toyota service it. J Allen is the best!!