J. Allen Toyota Auto Repair Service

Zach did an excellent job on helping me get my car’s battery changed, and he also helped provide me transportation to and from work.

Always great service with Zach

My experience with Jaylen Peters was extremely exceptional he was courteous polite and very professional I look forward to having him help me again.

Dante was wonderful when I explained to him that I had an issue with my window making a noise and getting stuck he set me up an appointment to get that looked at as soon as possible. My oil change took just over an hour I feel like I didnt wait long at all

I'm honored and thankful for your awesome technician Zach Corbin, he served me with great service i was very happy when I left.

I had an appointment for 245 and it took over 2 hours to receive my car back. No explanation of the delayed service. Is this a practice? While I did receive service, the wait time was terrible and is unacceptable. I also Witness other clients wait with frustration . I asked is this the expectation at all Toyota dealer and was told “No”.. J Allen this is an opportunity for Improvement. I hope the leadership Team consider this response seriously and improve this process. Thank you

I have worked with Zach since I purchased my 4-runner from J.Allen Toyota he has been awesome to deal with anytime I have a question about my vehicle he has been able to answer it for me not only is he knowledgeable about the vehicle but he is very courteous too. He is truly a pleasure to work with.

Every time I come in for an oil change (with an appointment) I sit there for atleast 2 hours. Now, I know how to do my own oil change ( I come here, because I paid for the extra maintenance) I don't know if you are "over booking " or if you make us sit there thinking we will " look around for a new car", but I honestly don't know why it takes so long.

Excelente atención!

Thank you, Zach for a great experience!

Ariana was great. Lovely personality and customer service. Thank you!!!

Great job!

Donny is a great service writer. He is always very helpful and explains very well how he’s trying to help with whatever is going on with your vehicle.

Arianna was very sweet and accommodating, my car was serviced in a timely manner.

Love Rose, always makes my visit the absolute best. Never loose her.

Zach is the best service advisor at JAllen Toyota! If it weren’t for him, I would have went elsewhere

Customer Complaint Regarding Service Experience I am writing to formally express my dissatisfaction with the service I recently received from Service Advisor Zach Corbin. This was, without question, the worst experience I have ever had at a Toyota dealership. From the beginning of my visit, Zach Corbin was rude, dismissive, and made several inappropriate comments that were completely uncalled for and highly unprofessional. Instead of treating me with courtesy and respect, I felt belittled and unwelcome throughout the entire process. One of my biggest concerns was the complete lack of communication. My vehicle remained at the dealership for three days, yet I never received a single update unless I called the dealership myself. At no point did Zach Corbin reach out to explain the delay, provide a status update, or let me know what was happening with my vehicle. As the customer, I should not have had to repeatedly call just to get basic information. Because my vehicle was kept for three days, I had to rely on Uber for transportation, which resulted in additional out-of-pocket expenses and caused unnecessary stress and inconvenience. To make matters even worse, I was charged $380 simply to have a service warning light turned off. I was shocked by the amount I was charged, especially given the poor customer service I received. There was no effort to explain the charges in a way that made sense, and I left feeling taken advantage of rather than valued as a customer. I have always expected Toyota to provide professional, respectful, and transparent customer service. Unfortunately, my experience with Zach Corbin fell far below those expectations. His attitude, lack of communication, and overall treatment of me were unacceptable. No customer should be spoken to disrespectfully or left without updates for days. I respectfully request that this matter be investigated. I would also appreciate a review of the $380 charge, a detailed explanation of the work that was performed, and consideration for reimbursement or compensation for the unnecessary transportation costs I incurred because of the extended delay and lack of communication. I also hope appropriate action is taken regarding Zach Corbin’s conduct to ensure no other customer has to endure the same treatment. This experience has left me extremely disappointed and has seriously impacted my confidence in Toyota’s customer service. I sincerely hope this complaint is taken seriously and that meaningful steps are taken to make this right. Sincerely, Jennifer H

Excellent

She is a valueable asset for your business.

As always, Toyota always give excellent support and service. THANK YOU!!!