Zach was attentive, approachable and informative. I look forward to working with him again.
6/21/2026
June W. VERIFIED CUSTOMER
Donnie was great!!
6/21/2026
Kevin H. VERIFIED CUSTOMER
In general it was a awesome service experience, Zach was extremely relatable, easy to talk to and was more than willing to explain every question I had. Hes all around a awesome dude!!
6/21/2026
Deborah P. VERIFIED CUSTOMER
Rose was very helpful with anything I needed answered and helped me reset my settings on my dashboard. Wonderful service and person.
6/21/2026
Ben S. VERIFIED CUSTOMER
Mr. Jaylen Peters provided exceptional service and feedback during my visit to J. Allen Toyota. I was supposed to drop the vehicle off but ended up getting stranded at the dealership for what seamed like an eternity! He insisted on checking the status and keeping me updated every hour! He didn’t have to do that, Outstanding people do that! This is the second time that Mr. Peters has been assigned as my Service Advisor and I couldn’t be more pleased with his superior performance. He’s approachable, respectful, and very knowledgeable in his line of work, I’m quite certain that he’s an asset to this establishment. Kudos to Mr. Jaylen Peters!
6/20/2026
Theresa A. VERIFIED CUSTOMER
Rose did a great job of keeping me informed of my vehicle's progress
6/20/2026
Arthur H. VERIFIED CUSTOMER
Great service by Zac. I don’t like the increase in cost for a front end alignment.
6/20/2026
Kaitlyn H. VERIFIED CUSTOMER
My service man Jaylen Peters came out to my car as soon as I pulled under the service area. He got me out the car fast and inside to sit down and wait. Super nice and helpful. If you go to Toyota dealership for any services needed to be done hopefully you get Jaylen ! 10/10 recommend him. 5/5 stars !
6/20/2026
Sandra T. VERIFIED CUSTOMER
Zach actually aided me in finding a salesman when I purchased my 2021 Toyota Highlander Hybrid Platinum new. He has helped me every time I have brought my vehicle in for service. He is very polite, knowledgeable, and has always explained work to be completed and the costs involved. Zach is a very valuable employee of this company.
6/20/2026
Jason C. VERIFIED CUSTOMER
My service tech was really good
6/20/2026
Jordan M. VERIFIED CUSTOMER
Jonathan Gray was professional, knowledgeable, and easy to work with throughout the entire service process. He kept me informed, answered all of my questions, and made sure everything was handled correctly.I even got to touch base with the actual mechanic, Caleb. Great guy. Definitely one of my better visits. The service was completed in a timely manner, and I was very satisfied with the overall experience. I appreciate the excellent customer service. Keep getting better! Definitely will trust you with my vehicle again.
6/20/2026
Bernadine L. VERIFIED CUSTOMER
This was the first time I had to wait 15 minutes before anyone came to check me in.
6/20/2026
Irasema R. VERIFIED CUSTOMER
They don't fixed my problem, my engine light still on
6/19/2026
Jon P. VERIFIED CUSTOMER
The service personnel at your dealership are excellent.
6/19/2026
Andrew M. VERIFIED CUSTOMER
Could at least vacuum the vehicle out.
6/19/2026
Mary B. VERIFIED CUSTOMER
Very friendly and knowledgeable
6/19/2026
Mitchel N. VERIFIED CUSTOMER
Every time I go there it takes way too long and I never see anyone I’ve seen before, always new faces
Seems like having an appointment would speed things up a bit