love the staff here! Drove 400 miles for a 5 minute quick fix. Houston toyota dealerships are horrible!
11/12/2025
Karen B. VERIFIED CUSTOMER
Completely satisfied
11/12/2025
Randall W. VERIFIED CUSTOMER
Vehicle was in shop to many times, camunicatiom was broke down due to lack of camunications between front desk and myself resulting in multiple visits for service, resulting in my losing money ,time.
11/11/2025
Renee' W. VERIFIED CUSTOMER
She was great!
11/11/2025
Aimee K. VERIFIED CUSTOMER
Had an appointment scheduled for oil change and tire rotation at 10:30. My friend picked me up so I didn't have to wait. I called around 3 because I'm like surely it's done by now and it wasn't. I went ahead and had my friend drop me off at 4:30 amd it still wasn't done. They then came out and said they don't know if the oil change wasn't done. I'm assuming it wasn't because I didn't get my car back until 5:30. Also this lady came up and was kinda mad because she had been waiting for 3 hours but hers was finally done. I'm just wondering how I dropped mine off at 10:30 and she got there at 2 and her car was ready before mine. Just doesn't make since. Also I feel like management should of came to me amd at least apologize for it taking 7 hours to do my car.
11/11/2025
John S. VERIFIED CUSTOMER
I think management should consider a dew reclining type chairs in the customer waiting area and a better genre of music. These comments will not be made on the Toyota survey though. I am very happy with J Allen Toyota.
11/11/2025
Carmen H. VERIFIED CUSTOMER
???????? very satisfied with her service
11/11/2025
Richard B. VERIFIED CUSTOMER
They always have taken special care when we have gone there.
Best car dealer on the coast, in my opinion
Jaylen was especially very helpful and answered all my questions
I look forward to my next visit.
very satisfied????
11/11/2025
Greg F. VERIFIED CUSTOMER
Kaylee was a delight to deal with
11/11/2025
Raymond A. VERIFIED CUSTOMER
Outstanding customer service today from JT. We were in and out with very little wait time.
11/11/2025
Darrel J. VERIFIED CUSTOMER
Love Toyota
11/10/2025
Nahun M. VERIFIED CUSTOMER
Nice
11/10/2025
Jose A. VERIFIED CUSTOMER
Two of my car tires keep losing air and they didn't fix it; they said everything was fine, but my tires go flat every week.
11/10/2025
Mary K. VERIFIED CUSTOMER
Perfect
11/10/2025
Bryan H. VERIFIED CUSTOMER
Rose was awesome and did everything she said she would do on Friday. But, prior to Rose providing a great service experience, I made two previous trips to your dealership on Tuesday and Wednesday of the past week, only to find that there would be a three hour wait for a simple oil change and tire rotation. I live in Hurley, which is an hour drive each way. So, I drove a total of six hours to get an oil change and tire rotation. You should not overbook and make your customers waste their valuable time waiting for a service you agreed to provide at an agreed to time.
11/9/2025
Rodger S. VERIFIED CUSTOMER
She is always so full of energy. I had a question and it wasn’t about my oil being serviced. I told her that I couldn't get my trunk to open and she explained one of the reasons why it might be. So I tried it and she was right I would have made an appointment to have it checked for nothing. I told her they always say the dumpest question is the one you don't ask. And her response to me was no question was a dumb one and that they were here to always help us so on 1 out 10 I give her 100 I love her customer service.
11/9/2025
Cynthia R. VERIFIED CUSTOMER
Kaylee was great!
11/9/2025
Walter S. VERIFIED CUSTOMER
excellent service, Zach is a true asset to your team.
He treated me with the upmost respect. I can see him in a leadership role very soon .
Attn ; David Porter