JT is an important asset for J Allen Toyota. He is very customer friendly and takes time to explain everything that needs to attention.
10/19/2025
Caroline N. VERIFIED CUSTOMER
Dennis watts was very very polite and professional.
10/19/2025
Ramona F. VERIFIED CUSTOMER
Very satisfied
10/19/2025
Frank T. VERIFIED CUSTOMER
Greatjob
10/19/2025
Linda M. VERIFIED CUSTOMER
Great job.
10/19/2025
Courtney E. VERIFIED CUSTOMER
Professional, friendly and knowledgeable! Great service!
10/18/2025
David P. VERIFIED CUSTOMER
I made my service appointment for the express purpose of correcting a problem with my tire pressure sensor.
It took repeated attempts to try and schedule an appointment. I was referred repeatedly to the website, which does not work for scheduling appointments.
I stated that since the car would be there for the tire sensor that they should also check to see if it was due for an oil change.
I was on time for my appointment and after 4 1/2 hours my car was the last car released in the afternoon. The oil had been changed and the tire pressure sensor was still malfunctioning.
10/18/2025
Sean H. VERIFIED CUSTOMER
He was very courteous and helpful. Was able to get all of my questions answered.
10/18/2025
Resha J. VERIFIED CUSTOMER
Kaylee Rogers was really good with handling may service and is very knowledgeable about vehicle service. She is very polite and is very professional. Thank you Kaylee
10/18/2025
Michael A. VERIFIED CUSTOMER
Great service
10/18/2025
Wade H. VERIFIED CUSTOMER
A lady released vehicle to me.
The video a dirt filter that I in 2 yeard
Ago. Evidently filters were not changed at last service at Allen Toyota.
10/18/2025
Jerry H. VERIFIED CUSTOMER
Your dealership has become part of my family and friends
10/18/2025
Arthur C. VERIFIED CUSTOMER
It is always a pleasure to work with JT in the J.Allen Service Dept, he always exceeds my expectations.
10/17/2025
Andrea H. VERIFIED CUSTOMER
Kaylee was very knowledgeable. Actually surprised me how detailed she was explaining every step of the process., how much time it would take, offered Uber. I was extremely pleased with the service I received.
10/17/2025
Virginia A. VERIFIED CUSTOMER
The service team is always so helpful and attentive to our service needs. On this occasion, Rose went above and beyond to be attentive, provide updates, and recommendations. She, Jaylen, Arianna, and of course Dennis are my go-to team whenever I have a question or concern. Please let them know because of them, in part, I won’t drive anything else but a Toyota from your establishment. Thanks again!
Sincerely,
Virginia H. Adolph
Longtime Toyota Customer/ Owner
10/17/2025
Mark G. VERIFIED CUSTOMER
I avoid the dealership like COVID. It's just SO expensive. Id love to be a regular customer but with 6 cars in the family, my wife and I and 3 sons, I just can't afford your service. But Donta squared me away. Thank you.
10/17/2025
Makena M. VERIFIED CUSTOMER
I love Arianna she’s the best!! I will return
10/17/2025
Eugenia C. VERIFIED CUSTOMER
Rose is a wonderful customer service rep. Quick and easy to get my vehicle serviced. Love her helpful and fast pace manner.
10/17/2025
Susan R. VERIFIED CUSTOMER
She was very friendly and helpful.
10/17/2025
April R. VERIFIED CUSTOMER
The lack of communication is frustrating. I only received an update when I called before I headed that way. They told me they weren’t able to replace my radio, but on the way there, I received a text from AJ stating my vehicle was ready and it was serviced. I got there and it was not done. No one was able to help me due to the service department being gone for the day. Thankfully I talked to John today. He informed me they ordered the wrong radio after waiting since June!! He was very helpful though, we figured out a plan for when the radio does come in. I’m thankful for John. I do hope the service department improves soon because every time I go for something, the communication is poor.