We buy the extended warranty just to get told we need to pay $190 for them to look at a problem and to telll us if it’s covered.
10/23/2025
Melvina Y. VERIFIED CUSTOMER
Rose went over and above to make sure my visit was good. She even let me know that an uber could pick me up if I was unable to get a ride to pick up my car. She kept me updated on all the work done on my car
10/22/2025
Fred N. VERIFIED CUSTOMER
Dennis and Kaylee were absolutely great. Thank you again.
10/22/2025
Chantell E. VERIFIED CUSTOMER
Thank you Rose ????
10/22/2025
Onita F. VERIFIED CUSTOMER
Thank you
10/22/2025
Ginger Easterly. VERIFIED CUSTOMER
Excellent service and helpful. Dante continually kept me updated. It is nice to have service from J. Allen Toyota and the advidor Dante who cares.
10/22/2025
Cheryl T. VERIFIED CUSTOMER
Mr Peters was very professional as well as kind and courteous.
Thank you for seeing if I needed anything while I was waiting it meant a lot to me.
Thank you again Mr Jaylon Peters
10/22/2025
Glenda W. VERIFIED CUSTOMER
I plan to pick up my car on tomorrow but I would like to thank all of the technicians who worked on my car. In particular, Mathew, thank you for your expertise and outstanding support as well as all of the team members who assisted you. I hope the car was driven and tested to ensure everything repaired was operating in a superb condition. I appreciate all of the assistance provided by your outstanding technicians! Ms Woodard
10/22/2025
Nancy G. VERIFIED CUSTOMER
Service rep was good. Service dept not so good!!!!
10/21/2025
Bryan E. VERIFIED CUSTOMER
The service was fast, friendly, and efficient.
10/21/2025
Mark T. VERIFIED CUSTOMER
Always thorough and informative.
10/21/2025
Judy C. VERIFIED CUSTOMER
Excellent customer service from drop off to drive off!
10/20/2025
Julie M. VERIFIED CUSTOMER
JT was awesome!
10/20/2025
Jerry A. VERIFIED CUSTOMER
Very good and friendly
10/20/2025
Michael H. VERIFIED CUSTOMER
Very great experience and so nice and accommodating for my time.
10/19/2025
Tyler W. VERIFIED CUSTOMER
Zach is always very helpful and most professional. It is obvious that he truly cares for his clients. I know that my vehicle is always in good hands with Zach and J Allen Toyota.
10/19/2025
Debra A. VERIFIED CUSTOMER
I now need 20 new lug nuts which I find very hard to believe. I had oil on the hood of my car, on the passenger front fender and in the passenger seat. All of my valve caps are missing. I will no longer purchase nor service any vehicle at this dealership ever again.
10/19/2025
Stephen C. VERIFIED CUSTOMER
Rose kept me completely informed about my SUV. The service was outstanding.
10/19/2025
Jocelyn S. VERIFIED CUSTOMER
Took 4.5 hours wait for a routine maintenance, ????????