J. Allen Toyota Auto Repair Service

3+ hours for an oil change and tires is terrible service. I just bought a new car with this service so I don’t really have a choice but if I did I would not choose to do it with y’all if it’s this long every time. Other places do not take this long. I chose a 7:30a appointment so it would not be backed up but I lost nearly 1/2 a day on my only day off.

Wonderful assistance and great customer service, keep up the great work!

He did a great job and kept me informed with everything and went out of his way to make sure everything was done to my satisfaction

Dante was wonderful!!!

Zach Corbin in my opinion is the best employee jay allen has. He is the prime example of professionalism. As long as he’s there I will always do business with J Allen Toyota.

Everyone was very helpful

Very pleased

Took vehicle in for loose front bumper. Was advised of a recall on hybrid battery connectors. Bumper fixed and recall service completed during visit.

Kaylee provided excellent service. She clearly explained the process, answered all my questions, and demonstrated great knowledge and professionalism.

Completed quickly and professionally, very nice service :)

Dante did an excellent job. Would definitely recommend

Must have done a good job, I traded for a new truck

Very knowledgeable and did a very good job!

I made an appointment for 10 am for a recall to upgrade my software. It took 4 Hours and my vehicle wasn’t even looked at for the first two hours even though I made an appointment. If I make an appointment I have the expectation that my vehicle will be looked at at the appointment time. The time this took was totally unacceptable and I was very disappointed. I had come to expect better of J.Allen Toyota but this was an awful experience.

Courtesy, very nice. Kept me very week Informed on my car’s progress.

Very patient

The cost for the diagnostic was unprecedented. I was not informed of this prior to agreeing. I feel blindsided.

After the car was serviced, they sent a link to my phone, showing me the cabin filter and showing me the air filter for the engine, saying they were both nasty and needed replacing, however, the car was just there 5000 miles ago hitting a service and they changed the cabin filter but what I don’t understand is it took four years and 50,000 miles for the cabin filter to get dirty and they replaced it and we paid for it but then now 5000 miles later it needs replacing again, then the sticker they put on the windshield. They have the battery where they check off green yellow red brake green yellow red battery green yellow red OK a couple services ago not sure when but it should all be notated and all y’all‘s paperwork and invoices if not, I got it in the car. I’m sure I keep up with all the paperwork, but just me having a little common knowledge about some things knowing the car was brand new when we bought it and it now has 56,000 miles on it I’m sure they did not put top of the line brake pads on the car well a couple services ago the brakes on that little tag they put on the windshield were good. The next service 35,000 miles or so the brakes are still good. The next service 40,000 the brakes went to yellow on that tag by whatever Service attended worked on the vehicle then the last service at 50,000 miles they told my wife there was nothing wrong with the brakes that they were good so then they put it back on that clear decal they put on the inside of the windshield that the brakes somehow or another on their own went from yellow back to green now at 55 or 56,000 this last service today they’ve sent me a quote to resurface rotors and replace pads in the front 299+ tax. Not sure if laborers included or not then the same thing for the front the rotors need resurfacing and new brake pads put going by the ASE certified Toyota mechanic that was working on the car. They kept saying they were good they were good and then I think 45,000 miles. They went to yellow. They were getting worse. They were having wear on them then all of a sudden they jumped back to good. I just don’t understand how the brakes repair their self in my wife asked them about it and they said it must’ve been an error and that was it and they told her to have a good day. OK well that’s a costly error and J Allen‘s not paying for it or it doesn’t come out of his pocket. It comes out of our pocket because we buy the service package to have the car serviced in 100 and some point inspection or whatever it is ever 5000 miles and we trusted y’all‘s ASE certified mechanics in what they say and we follow their recommendations and the brakes were good all the way up to 45,000 miles then they went to yellow then at 50,000 they went back to green back to good now at 56 all four of them need replacing and all four rotors need surfacing so who’s gonna pay for that that wasn’t my mistake it wasn’t my wife’s mistake. We paid the $300 every two years for the service agreement since we’ve had the car brand new November 21 I just don’t understand. but I’m sure Jay Allen or nobody important. We’ll see this message or see what their mechanics at Jay Allen said about our vehicle and we followed everything they said however if I would’ve followed my gut intuition I would’ve had the brakes changed about 40,000 miles because common sense get a new car just like the tires they put on them. They don’t put top out of the line brand new rubber tires on cars they sell they put cheap continental $89 apiece per tire rubber tire on a $30,000 car so I know the brakes were probably mid grade factory brakes 30 40,000 mile brakes. My car is approaching 60,000 miles now and because of listening and being guided by y’all‘s ASE certified mechanics now looking at having to resurface all four rotors and replace all four pads and want to replace the cabin filter they just replaced so how would you feel? What kind of response response would you leave? I mean, what kind of people do they have bacterin wrenches on these cars are they mechanics? Why would they let a car go so bad so it ruins something and needs extra work when it could’ve been prevented that’s the whole reason that the service program I thought was to bring it in every 5000 miles let them rotate the tires. Let them inspect it 100 point inspection every dime and then change the oil every 10,000 miles but that didn’t happen to us in this case and again now that it matters I’m wasting my time in breath because nothing will get done or upset about it until me or my wife pay to fix Jay Allen‘s mechanics negligence comes out of my pocket not the mechanic that worked on it not Jay Allen not the salesman but ours and they’re supposed to have the customer in mind so please if you could maybe answer us back in a few words and explain to us what happened? What are we gonna do about it? How are we gonna resolve the problem and move on because if the mechanics would’ve been doing their job and doing right we could’ve just simply replaced the pads and not have this problem. I don’t get it like you can’t even pay people to work. You can’t pay for good stuff. We didn’t get nothing discounted. We didn’t ask for nothing free. It’s all paid for but by going by y’all‘s mechanics advice now Will has called us $1000 to get our brakes and rotors and everything returned and replaced and cabin filters that’s already been replaced because of an error on y’all’s end don’t even care to fix it. Don’t care to make us feel better. All they say is OK. Oh well you need $1000 to fix it. Hey man, come on cut me a break not pricewise but like don’t insult my intelligence man I mean we’re just the customer we just pay for y’all‘s product the Toyota Camry then we pay for y’all Service $300 over two years to make sure this don’t happen and it still happened. I may have to take it to Sun Harold or somewhere so I can get it recognized and get something done about it.

great service!

Awesome customer service