Wait was short. Employees were friendly. Very satisfied.
10/5/2025
Seamon A. VERIFIED CUSTOMER
Good job
10/5/2025
Roy G. VERIFIED CUSTOMER
Scheduled transmission flush and tire rotation. Didn't do tire rotation! Had to ask them to do it eventhough Id verified 3 times prior to drop off. Then they said itll take 30 more minutes only to them tell me that service men were going to take lunch and that it would take even longer. I spoke to Darryl, service manager, only offered apology. I would love to speak to someone about my experience because this was unacceptable!!
10/5/2025
Jason C. VERIFIED CUSTOMER
Wife called and scheduled the service. Dropped off the car. The service was scheduled for a vehicle we haven’t owned in years. She got there and they asked for the Camry and we scheduled for the sequoia. As a result we were told it was going to take longer. For some reason they called me with a service recommendation. I did not drop off the car. I wasn’t in town. Why didn’t you call her? As a result it was further delayed. We were quoted a price for maintenance when we scheduled and was charged more. Got $700 worth of recommended services and all of it is bs. Left my maintenance light on after that was on for an oil change. Left old sticker on windshield. I’m not even sure you actually did anything to my vehicle. I asked for only an oil change and tire rotation. Why can’t you just do what we asked for?
10/5/2025
Bryson D. VERIFIED CUSTOMER
Kaylee was awesome and helpful!
10/5/2025
Matthew H. VERIFIED CUSTOMER
I dropped my car off at 8:30 AM to get my windshield replaced. It wasn't ready until almost 6. I understand there were some difficulties getting the front camera to reset, but based on the notifications I got on the toyota app they didn't start working on it until about 2 PM. What was the point in me dropping it off in the morning, and structuring my day around this, if the car was just going to sit there for most of the day? This has been a consistent theme with the service dept where I have to reschedule appts, or appts take way longer than promised. I'm not sure if the dept is understaffed or overbooked, but either way it needs to be addressed. I will be going anywhere else in the future besides J allen Toyota for services and repair. P.S. The link to submit this was broken on the mobile link (I was sent this via text message).
10/4/2025
Sheryl B. VERIFIED CUSTOMER
Everyone at Allen Toyota is the best Automotive Sales,Management, parts and service the coast. Thank you for allowing me to be part of the Allen family dealership history of satisfied customers.
10/4/2025
Merry Lane. VERIFIED CUSTOMER
Thank you. Great job!
10/4/2025
Paul R. VERIFIED CUSTOMER
Rose is amazing. She always goes above and beyond. Best customer service I’ve ever experienced. She is the best
10/4/2025
Rorlan R. VERIFIED CUSTOMER
None
10/4/2025
Charles S. VERIFIED CUSTOMER
Jaylen was excellent. He went above and beyond to get my trailer connection inspected.
10/4/2025
Robert H. VERIFIED CUSTOMER
Great job, very professional.
10/4/2025
Cheryl Q. VERIFIED CUSTOMER
Very much satisfied with my visit from start to finish. From Dante (the young man that checked me in) to Chad (the salesman that helped me find the vehicle I have been looking for), and all those in between. Thank you for such a great team.
10/4/2025
Eugene D. VERIFIED CUSTOMER
I was very disappointed with the service I received. I asked to the air pressure checked on all tires and missing valve stem cap replaced. I was told the tires would be rotated and pressure adjusted. NONE OF WHICH WAS DONE.
10/4/2025
Shannon G. VERIFIED CUSTOMER
JT was great to work with. He was able to get my car in quickly when I recieved a hybrid malfunction error code and thankfully it was an easy fix. Everyone at JAllen has always been very professional
10/4/2025
Roderick M. VERIFIED CUSTOMER
J Allen Toyota is the best dealership on the Gulf Coast.
10/4/2025
Sarah C. VERIFIED CUSTOMER
AJ does a great job! Always listens & takes care of my concerns.
10/4/2025
John H. VERIFIED CUSTOMER
very stellar service
10/4/2025
Carlton H. VERIFIED CUSTOMER
Very satisfied with the service and Mr Mr Peters was very professional with his job