J. Allen Toyota Auto Repair Service

Zach excellent customer service and remembered me from my last visit. Also very knowledgeable on vehicle maintenance on some questions I asked him about vehicle.

Problems started while traveling from Georgia. Visited Newnan Toyota to get check engine light checked. They diagnosed o2 sensor and approved me to drive back to Mississippi with confidence. When I arrived at J. Allen the next morning for my appointment, I showed the service pro my diagnosis and he took it inside and ordered the part. He told me someone would call me to reschedule for Tuesday. No one ever called and I got a text saying I missed my appointment. I called and rescheduled for Tuesday and reiterated that the part needed to be ordered. I got confirmation that the part was ordered before we hung up the call. On Monday I got a call saying I missed my appointment, and she wasn’t aware that I was scheduled for Tuesday. However, she also verified the part was ordered before I hung up the call. Then, I re-rescheduled through the phone call. When I arrived on Tuesday, Zach was confused why I was there. None of the notes from my previous three conversations with J.Allen were attached to my truck’s history. He never told me if the part was there or not. I left my truck there for the day thinking they were just going to install the o2 sensor. He called me right at close and said the technician working on my truck was “stumped” and thinks it’s more than just the o2 sensor and needed to contact Toyota corporate to get help. I approved them keeping my truck overnight. On Wednesday I called around 2pm asking for an update but they told me the technician didn’t show up to work that day. I didn’t get a phone call or anything prior to my call requesting to keep my truck another day. On Thursday I called twice that morning trying to get an update but there wasn’t much of an update. I was prepared to take my truck from J. Allen regardless of the results or the troubleshooting, but Zach eventually did call me with good news. He called me at 4:30pm on Thursday letting me know it was the o2 sensor the whole time and the truck was ready to be picked up. I was in Mobile AL at the time having dinner and rushed back to pick up my truck. I arrived at 5:54pm 6 minutes before closing and the lights were off and when I approached the service desk all the employees just looked at me like I was ruining their evening. They eventually got my truck and I was out. The whole experience was surprising and disappointing. I thought Toyota service would be a better experience. I’m happy my truck is working for now but I will never return to J.allen Toyota in for future warranty repairs.

Friendly people.

JTWas was a real help. Getting my tire changed and safety recall done on my truck. Thanks again JT. I hope that JAllem Toyota recognizes what great help you were for me. Again ,thank you.

Jaylen is always thorough and pleasant.

His relationship with customers was great he explain more better I will give him a credit for that

Outstanding customer service

Dante was great!

Dante has gone above and beyond in his service. He is polite friendly but also professional. He kept us updated all the time and explained things thoroughly. We really appreciated his service.

Great service rep

Zach gave great service! He was friendly and helpful from the start. He was quick to answer questions and made sure I had all the info I needed to plan for future maintenance on my vehicle. Thanks Zach!

Really appreciate bussines , and my car was done in greatly manners and time , great customers service and all of people at front desk ! Greetings and care for customer it’s your guys great value , keep doing always great job ! Please gave all of people at service department 5 stars ! Happy Holidays Sincerely, Danka V

Okay

Mr. AJ customers service is outstanding.

Zach did a good job, he was very professional. I'm very pleased with the service provided. Thank you.

We loved this dealerships service area. You have a wonderful team! Outstanding in many ways! We are glad we came to this dealership… by far more friendly than the one at home.

Great service

Job Well done

Thanks Zach was great very informative, courteous and friendly. Thanks

Service that I was accustomed to receive from j Allen Toyota.