I was quoted $240 for a part and charged $276 plus the labor. SEVERELY DISAPPOINTED. I don’t like being lied to
1/15/2026
Philip B. VERIFIED CUSTOMER
Zach always takes great care of me. Tim always takes great care of my truck. Both do a great job. Thanks!
1/14/2026
Belinda J. VERIFIED CUSTOMER
Dante was very helpful and friendly.
1/14/2026
Nelson H. VERIFIED CUSTOMER
Rose is always my go to advisor! I won’t go anywhere else!
1/14/2026
Tamika P. VERIFIED CUSTOMER
Jaylin was great!
1/14/2026
Suzanne F. VERIFIED CUSTOMER
The car was cleaner than in the past.
1/14/2026
Carol T. VERIFIED CUSTOMER
We have bought several Toyota cars from J Allen and that’s why we keep coming to this business. They try to accommodate their clients needs. If I am not satisfied I would be the first to state my case. Arianna Crouse is very patient and knowledgeable and I feel she would be a great car sales person on the lot. Give her a chance to be the best she wants to be.
Thank you.
1/14/2026
Edgar B. VERIFIED CUSTOMER
I have complete satisfaction with Zach in all my dealings with him.
1/14/2026
Alicia D. VERIFIED CUSTOMER
The technician Adam Keen who serviced my car put too much air pressure in my tires (41, 41 on driver's side and 42, 39 on passenger's side). There was a plastic bag from the dealership left on the rug on the passenger side, my thermostat in the car was turned down to the Lo setting, and some type of fluid was spilled outside the driver's door. I called the dealership and informed the supervisor Dennis Watts who informed me that Adam would counseled/spoken to.
1/13/2026
Luke B. VERIFIED CUSTOMER
Jaylen Peter's got me in and out like i.asked he is a wonderful service adviser he needs a raise and also he deserves to be moved up
1/13/2026
Melinda F. VERIFIED CUSTOMER
Very friendly and helpful!
1/12/2026
Kevin W. VERIFIED CUSTOMER
I brought in both of my vehicles for their 15k check. The first was completed in a quick and reasonable time frame, the second vehicle was the left there earlier than the scheduled time which was 1:30, my wife then left with the first vehicle and I stayed in the waiting room, at 2:30 I asked how much longer, he took 20 minutes to get me an answer and said "about an hour". At 4 pm I again asked how much longer and he went back and checked and told me the service tech was having trouble with his computer and it would be "at least another hour". At that point I had wasted my entire day on what should have been a 2 to 3 hour job. I then told him to get my vehicle and would get the recall done some other time.
1/11/2026
Hillary D. VERIFIED CUSTOMER
Zach was awesome! Communicated well and professional!
1/11/2026
Keith C. VERIFIED CUSTOMER
Thanks to advisor Joseph stimeling
Great job
1/11/2026
Mary R. VERIFIED CUSTOMER
Excellent service. Appreciate the comfortable waiting area.
1/11/2026
Avery W. VERIFIED CUSTOMER
Top notch service by Joseph and the team.
1/11/2026
Anthony M. VERIFIED CUSTOMER
I have never had a service done there on any of our cars that my Oil Change was not reset and my fluids topped off did not happen this time was not Roses fault so no blame to her So do yall not do this anymore?
1/11/2026
Jordan D. VERIFIED CUSTOMER
Good customer service and very helpful.
1/11/2026
Belinda S. VERIFIED CUSTOMER
Never using J Allen again.
1/11/2026
Terry K. VERIFIED CUSTOMER
Joe was very helpful and courteous and I felt that he would help us with our car maintenance.