J. Allen Toyota Auto Repair Service

Rose was attentive and prompt. We went over the maintenance items, and in agreement. I went inside to wait, and after a couple of hours Rose came out and showed me the paperwork of the work performed and what it cost. She had brought my truck around, washed off, and I was good to go. A highly satisfactory experience. Thank you, Michael S

The initial service was fine, but in December when I had come back to get the missing part installed, I had a terrible experience. Two weeks prior to the December service, I was told that this particular installation would take an hour at most. I had specifically asked for a timeframe because I have work on the weekdays, and taking time off work needed approval from my manager. I had an extra hour allotted into my schedule just in case it would take longer than anticipated. I arrived at 9AM. My servicing paper said the promised time for completion would be around 10:30AM. I received an Uber ride to take me someplace while I waited. And then I kept waiting. I got impatient around 12:30 because I had promised my boss I’d be back sooner than that. I called the dealership and the representative informed me all the techs took lunch and wouldn’t be back until 1:00PM. So I was stuck at the bookstore, unsure when I could even return to work. My boss was chewing me out for missing time at work when I told him I’d be back much sooner. I received a text that my vehicle was ready at 1:18. Eager to get picked up, I had the service guys schedule me an Uber ride back — only the system was down. Which took another 20 minutes to figure out until they just decided to send someone from the valet to pick me up. I was given the customer relations manager’s number and had left her a voicemail — she never reached out. Additionally, AJ had told me she would reach back out after he informed her of the situation — that never happened either. I’m lead to believe this was just a tactic to placate me in the moment, or maybe the relations manager didn’t care at all about my predicament and shoddy service. This lack of attention and poor customer service has left me very bitter, and I frankly don’t see myself coming back, nor recommending this dealership in particular to anyone I know. Perhaps if this was addressed sooner than I would feel better, but the lack of attention despite being very wronged on my part, and complete disregard for reaching out to me despite the initial concerns and complaints I have made, has convinced me that Allen Toyota could care less about their customers, especially if they’re just regular old customers like me. I came back to work understandably stressed, and my boss was very upset with me for the situation. I lost hours stuck somewhere when I could have been working instead. And even though I mentioned this to the two people I could reach at Toyota, only half-hearted apologies were given, along with the empty promise that someone would reach out to me. AJ was stellar for the most part. I don’t blame him — I blame the terrible system in place and poor disregard for customer satisfaction that this dealership seems to carry.

The technician turned sharply moving my truck and slashed my tire and bumped my step rail, scuffing it. The dealership installed a new tire but left the tire with the installation grease all around the rim. They apologized but I’m definitely not satisfied with what occurred.

Past appointments were several hours. I know J Allen had taken some bad reviews due to this… However, this appointment was speedy. I trust my car with J Allen. I travel all over the state and have used other Toyota Service Departments and do not think they take care of the customer (or my car) like this Service Department does. Even though I have had to wait in the past, I would still use J Allen due to the attention to the customer and the level of detail the service technician gives my vehicle. This is my first Toyota and I absolu

Jaylen was great. Checked in on me a few times and made sure I was taken care of so kudos to him for excellent customer service. I will definitely come back. Thanknyou for everything

Very happy overall with the service today. Will definitely be back when I need further service work on my car.

Kaylee is an absolute gem, she kept us well informed during the whole process. I highly recommend JAllen and Kaylee

Jaylen was great. Took my car right away. He also was great about communicating and understood what I wanted out of my car service appointment! Very pleased.

It should not take 1 hr and 45 min to do a tire rotation; and that’s without balancing!

I appreciate Zach Corbin's technical knowledge and expertise and the quick and courteous way he addresses my concerns. I try to deal with him exclusively whenever I schedule an appointment and bring my vehicle in for service.

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Friendly..informative and courteous..he is a fine young man and an asset to your business.

Dante’ was fantastic! Our only complaint is that 2 hours is entirely too long to wait for an oil change!

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Took entirely too long. My appointnent was at 8:15, I got my car back at 10:00.

Great job and great team. Dante was very helpful and extra courteous!

My husband tried contacting the service manager about an issue we had and no one contacted him like he was told they would. On another note, I tried to be personable with my advisor but he was dry and inamicable. On top of that, I do not appreciate the comment he made about my car being past due for service. I am well aware how far past due it was and it was due to circumstances out of my control. I did not need to be made to feel bad about it. The only person I had a pleasant experience with was Jaylin (spelling?).

7:15appt. Checked in at 7:09. By 9:00, I had no update by staff. When I inquired about “how much longer?” Your staff member said “I don’t even know who you are.” All in all , if the tire rotation and oil change were not covered by my plan; I would go somewhere else and get it done in 15 minutes-45 minutes. I will probably do so next time.

Good Service, would highly recommend!

Job was completed in a timely manner