Service today was a complete 180 from years ago. We stopped buying from J Allen so we wouldn't have to deal with their service department. But today everything was perfectly handled. I was contacted a day prior to confirm my appointment and then I was contacted by phone and by text that my vehicle was ready. Service was fast and timely. We will be coming back!
2/1/2026
Wendy M. VERIFIED CUSTOMER
Rose made our experience so much more pleasant. I feel like we made a friend.
2/1/2026
Not Provided. VERIFIED CUSTOMER
my vehicle after it was serviced had some damage like a scuff on the passenger side door. I notified a worker and I hope it will be taken care of.
2/1/2026
David E. VERIFIED CUSTOMER
Rose is the best!
2/1/2026
Brenda M. VERIFIED CUSTOMER
Rose was exceptional to work with. She followed up and kept me informed of the status of my vehicle
She is an asset to your team!
2/1/2026
Richard D. VERIFIED CUSTOMER
Too long
1/31/2026
Lisa P. VERIFIED CUSTOMER
Zach was very professional and friendly. Excellent experience!
1/31/2026
Michelle S. VERIFIED CUSTOMER
Arianna was great. She was very helpful and answered all of my questions
1/31/2026
Thomas A. VERIFIED CUSTOMER
Very good service dept.thank
1/31/2026
Roy N. VERIFIED CUSTOMER
Very courteous and professional service
I am very pleased with the way the whole visit
was conducted
I also was very pleased with the washing of my truck
1/31/2026
Michael T. VERIFIED CUSTOMER
Excellent first time work/use on the Crown. Thank you
1/30/2026
Shawna D. VERIFIED CUSTOMER
Always a pleasant experience! Dante went above and beyond explaining the services and the recommendations for my vehicle. Wouldn’t go anywhere else.
1/30/2026
Trina K. VERIFIED CUSTOMER
N/a
1/30/2026
Claudia G. VERIFIED CUSTOMER
Thanks for the great job!!! Appreciate it very much!
1/30/2026
Stephanie H. VERIFIED CUSTOMER
Dante is great! Kept me informed and got me taken care of.
1/30/2026
Alejo R. VERIFIED CUSTOMER
Great service.
1/30/2026
Guilford A. VERIFIED CUSTOMER
Sure
1/30/2026
Michael E. VERIFIED CUSTOMER
It's all good
1/30/2026
Danielle B. VERIFIED CUSTOMER
I brought my car in at 10:30. I was told I would have the car back and less than an hour and a half called at 12:30 told them I must have the car back by 1:30. It was only an oil change because I had to get back to Laurel to pick my child up from school. I got back my car wasn’t ready. I got 1000 excuses and no one willing to help but a young guy who had just started working there. He was great went in the back and help service and got my car out. I’ve never been more disappointed and next time I’ll make sure I make the appointment on a Saturday so when you guys screw up it won’t ruin my day.