Top notch service and updates from Zach. Thanks for the support and quick turn around.
12/25/2025
Patricia L. VERIFIED CUSTOMER
None
12/25/2025
Ava N. VERIFIED CUSTOMER
I really wasn’t 100% satisfied. I don’t want to be disparaging because JT was absolutely 100% fine. My issue is that when you know that a recall will take a longish time you need to ensure the owner knows before they arrive. It was awesome that JT said JAllen would provide an Uber to take me home because of the long work period but I had plans for multiple errands that day. So either ensure before they know the long repair period in advance or offer a loaner car so I could still get my tasks done.
12/24/2025
Judith B. VERIFIED CUSTOMER
Very quick and professional service..I’ll be returning for future service!
12/24/2025
Amanda P. VERIFIED CUSTOMER
I needed just my dog light bulb to be changed along with my routine oil change and tire rotation service. Arrived at 7am was helped pretty quickly. At 10am I finally asked what was taking so long and apparently the wrong parts were brought out to do my service. Then when I go to pay I’m being charged $550.00 for an out change, tire rotation, and fog light bulb replacement. When I asked why it was so much, they had replaced the entire fog light outlet and everything to do with the fog light when absolutely nothing was wrong other than a burnt bulb. So after 3 hours of waiting for simple service I had to wait even longer so they could correct their mistake. My team advisor Rose was wonderful. She did everything right. It was the actual service people that messed up and what should have taken maybe an hour and a half ended up being 4 hours for nothing. This ain’t the first time I’ve had issues with them not fulfilling their duties and doing the correct task. Very disappointing.
12/24/2025
Joshua J. VERIFIED CUSTOMER
When I purchased the vehicle, I was offered the tire service plan (through Gulf State). I was told it would last the life of the auto loan, which made sense since it was financed into the loan. I find out today, when I needed it most, it ended in September 2025. When I called to make the appointment I noted that my tire is punctured but that I have a service plan and want to get it checked, it would have been helpful to know prior to arriving that the plan was expired (or even to have received some sort of notice at any point explaining the length of the plan). In short, I felt confidence in knowing my plan through my dealer had my back but unfortunately I left with my donut tire still on. I can’t pay dealer price for something a local tire shop can do for half as much
12/24/2025
Michael D. VERIFIED CUSTOMER
He was very knowledgeable and professional. Had a great attitude and extremely personable.
12/24/2025
Terry R. VERIFIED CUSTOMER
Complete satisfaction with Joseph and the service!!
12/24/2025
Arthur H. VERIFIED CUSTOMER
Very professional and thorough.
12/23/2025
Connie V. VERIFIED CUSTOMER
Zach is always informative about what is done on my RAV4, and makes me feel very welcome when I bring my vehicle in for service. He answers all my questions about the settings the maintenance checkup.
12/23/2025
Lloyd D. VERIFIED CUSTOMER
Rose was great! Thanks again!
12/23/2025
Amy O. VERIFIED CUSTOMER
Zach was great, very well with communication. Took good care of me.
12/23/2025
Dezzaray V. VERIFIED CUSTOMER
Everything went well and everyone was so nice especially Joseph
12/22/2025
Mary L. VERIFIED CUSTOMER
Well done ????
12/22/2025
Colleen P. VERIFIED CUSTOMER
Continue doing what you are doing! Great service!
12/21/2025
Cynthia L. VERIFIED CUSTOMER
Just don’t like waiting for 2 hours. I understand that that’s the norm. Oh please put something on that TV besides this advertisements. No one watches that. Give us the remote too.
12/21/2025
Cory B. VERIFIED CUSTOMER
Impossible with the staff you have.
12/21/2025
Kathryn P. VERIFIED CUSTOMER
Joseph explained how to work some of the dials and arrows to better read my dashboard.
12/21/2025
Shae S. VERIFIED CUSTOMER
Was never able to speak to a human to schedule service, had to physically drive in, I called, then transferred to service, then notified they were busy and couldn’t speak, then prompted to leave voicemail, next asked if I wanted text, said yes, received text message asking if I had a question (after I just explained on voicemail), then text message started and then would go silent, this was then repeated several times with same result until I physically drive into the dealership and spoke with a rep in person.