Jaylen was well mannered and attentive to my concerns.
1/2/2026
Edward B. VERIFIED CUSTOMER
My car wasn't serviced as service personnel said. My coolant was not full after the service. The service tech stated that my differentials were checked, but I know that they weren't because I put paint marks on all plugs before I take it in for service. I have photos of all this as proof. Im not sure if the oil was actually changed since they lied about the other stuff. I was also redflagged as critical for tire balancing issues, but how can you tell if tires are out of balance if you never put wheels on balancing machine to check. I don't trust j allen anymore.
1/1/2026
Forrest B. VERIFIED CUSTOMER
I'm not happy with the service department and I don't like to be deceived
1/1/2026
Paul R. VERIFIED CUSTOMER
Rose is wonderful
1/1/2026
Mary S. VERIFIED CUSTOMER
Very unsatisfied with service department. Had a scheduled 8 am appointment for oil change. Arrived on time and no reps outside to meet me when I pulled into service lane. Not that big a deal but found it unusual. Walked in for help. I saw on the app
That my car had been sitting for 20 plus minutes locked so I went to ask about it. Was 10:10 when I received my car. After I left got a text at 10:25 that my vehicle was finally ready. I told the service person that I was waiting on the vehicle so don't know why it was parked in the lot. 2+ hours for an oil change with an appointment is unacceptable. This also happened on my previous oil change as well. So this time I made my appointment first thing in the morning to avoid the "backup" situation that I was told was the reason for the 2 hour wait on the first oil change for this vehicle. This is my 4th new Toyota from J Allen and did not have this poor service with the first 3.
1/1/2026
Ellen B. VERIFIED CUSTOMER
Thank you!
1/1/2026
William B. VERIFIED CUSTOMER
Very satisfied with Joseph
1/1/2026
Roland W. VERIFIED CUSTOMER
Friendly and courteous. Always good service at J. ALLEN Toyota.
1/1/2026
Randy K. VERIFIED CUSTOMER
Joseph was great! He was very transparent about what services my vehicle needed and didn’t need. Great service!
12/31/2025
Kim W. VERIFIED CUSTOMER
Joseph was very pleasant and kept me up to date on maintenance progress. Everything went well. I enjoyed meeting him. The waiting area was comfortable and clean.
12/31/2025
Joshua P. VERIFIED CUSTOMER
I was not contacted when my vehicle was done and when I tried to call to see if it was done there was no answer. I had to go back to the dealership to get a solid answer
12/31/2025
Lien N. VERIFIED CUSTOMER
My appointment was at 1:16 pm for a brake change and I didn’t get out of there till 5:30 pm ..terrible experience..no one came out to check on me or to tell me why it’s taking so long..terrible service
12/31/2025
Craig D. VERIFIED CUSTOMER
Ty.
12/31/2025
Angela B. VERIFIED CUSTOMER
Zach is awesome!
12/31/2025
Mark M. VERIFIED CUSTOMER
Staff was awesome, very kind and friendly. Lobby atmosphere is great and comfy. Why I wait 10 minutes in my car to check in I have no idea. Seems excessive. Why it takes over 3 hours for an oil change is another one of life's great mysteries.
12/31/2025
Jasmine K. VERIFIED CUSTOMER
Jaylen is the best! Always answers all my questions and gives me the best advice when it comes to my car.
12/31/2025
Shae S. VERIFIED CUSTOMER
Staff was professional and courteous. Called to schedule appointment and 3pm was first available but told if brought in early then car could be worked in. Car was dropped off at 9:00ish. Called around 3:20pm and was told car would be ready around 4:20. Arrived at 5pm and told car was ready and paid and that car was being pulled up. Car was not ready and waited an additional 30 minutes. End of day car was dropped off at 9am and appeared to be last one serviced at 5:30pm and repair was only changing out two tires.