J. Allen Toyota Auto Repair Service

Service advisor was courteous and efficient. Installation of New battery was satisfactory.

Dante Madison took good care of my car and was professional and knowledgeable. Master mechanic Tim explained everything I needed to know about concerns I had on my old Camry. A wealth of knowledge and experience!

Very informative and polite. Good employee and representative for your service center.

We're satisfied every time. Thank you.

Zach always makes me feel at ease and confident that I am getting the best service for my van. He is so professional and personable and makes me feel like he is looking out for me!

Great service by Joseph. He kept me informed and updated every step of the way. Makes me more confident keeping my business with J Allen Toyota.

Na

Zach was extremely helpful and very professional. He provided a detailed explanation of the service that would be conducted and the total cost.

AJ was amazing as always

Zach was very helpful and polite.

Excellent service. advisor Joseph Stimelin did a great job

Zach is very nice and always a pleasure t work with him. Always does what he says

Zach did a great job as always.

I took my car to the shop (i had an appointment) and i left it there at 8:00 am , and i call to see if i car was finished about 3 something and it was told to me that the technician never looked at my car, all that time and they told me to bring it back the next day. I thought what a waste of my time. My car was up there all day and they said the reason for the technician not getting to my car was that they had to take car of Saturday cars first , i was pissed

Great customer service

It was completed in a timely manner and the price you cannot beat!

Outstanding service. Great summary of what was done on my car and video. I didn’t have to wait a long time for the service. Everything was clearly explained when I checked out. I love J Allen!

JALLEN .. Always does an Amazing job

When I originally had my vehicle inspected, I agreed with the service adviser and mechanic, I agreed with the service plan and pre-paid for all parts and labor in hopes of getting my vehicle serviced and returned in a timely manner once the 1 missing part arrived. Instead, after 2 weeks of silence, I reached out to the service department requesting an update. At that time, they scheduled my service appointment but for another week later. I dropped my vehicle off 3 days prior to my scheduled appt due to going out of town. I expected to hear something about the status of my vehicle on the day of my appointment, but instead had to, again, call the service desk 3 days later to get an update, in which I was told it was ready for pick up. I immediately left to retrieve my vehicle and was informed I would be receiving a refund because my vehicle doesn’t even come equipped with the issue the mechanic said was causing the noises. So, I sign for and receive my refund and returned home. Once home, I compared my original work order/receipt with the refund and discovered they only refunded me for the parts and not the labor they charged to install said part(s). So, I called the service dept again and was told I’d get a call back from my service adviser but that never happened. I’ll be contacting them again tomorrow to figure out this labor overcharge.

Would have lived some popcorn! Lol