Jaylen, Dante, and Joseph were wonderful! Very good communication and customer service! 5 stars ????
1/18/2026
Leah H. VERIFIED CUSTOMER
Jalen was awesome!! He is very easy to work with and kept me informed every step of the way as Toyota serviced my vehicle. I will ask for him from now on—A+++++ for Jalen!!!!!
1/18/2026
Robert F. VERIFIED CUSTOMER
AJ was great explaining everything to me. He answered my questions. He was very polite.
1/18/2026
Iris P. VERIFIED CUSTOMER
Very satisfying
1/17/2026
Sue C. VERIFIED CUSTOMER
Jalen was very courteous and helpful!
1/17/2026
Ginger Easterly. VERIFIED CUSTOMER
I have always had excellent service at J allen. Arianna was great. Thank you for taking such good care of my toyota.
1/16/2026
Sylvia D. VERIFIED CUSTOMER
Dante was great!
1/16/2026
Allen U. VERIFIED CUSTOMER
everyone was very friendly thanks.
1/15/2026
Rose S. VERIFIED CUSTOMER
I love my truck thank you
Rose S
1/15/2026
Sean J. VERIFIED CUSTOMER
I waited 2.5 hours for my service to be completed. I saw that my truck was done being serviced BUT no one from the desk had informed me about the completion. I literally stood there near the service desk for 30 MINUTES and saw one of the mechanics or whoever drove my truck around the building TWICE within those 30 minutes. One of the reps at the counter asked me how could she help me and I mentioned that I been waiting to be able to get back into my truck. She told me my truck was ready to go and that the paperwork for it had been on their desk and that she didn’t know it was there. This was a pretty bad experience considering that those 30 minutes of my life were wasted due to carelessness and inattentiveness.
1/15/2026
Sarah F. VERIFIED CUSTOMER
I was quoted $240 for a part and charged $276 plus the labor. SEVERELY DISAPPOINTED. I don’t like being lied to
1/15/2026
Philip B. VERIFIED CUSTOMER
Zach always takes great care of me. Tim always takes great care of my truck. Both do a great job. Thanks!
1/14/2026
Belinda J. VERIFIED CUSTOMER
Dante was very helpful and friendly.
1/14/2026
Nelson H. VERIFIED CUSTOMER
Rose is always my go to advisor! I won’t go anywhere else!
1/14/2026
Tamika P. VERIFIED CUSTOMER
Jaylin was great!
1/14/2026
Suzanne F. VERIFIED CUSTOMER
The car was cleaner than in the past.
1/14/2026
Carol T. VERIFIED CUSTOMER
We have bought several Toyota cars from J Allen and that’s why we keep coming to this business. They try to accommodate their clients needs. If I am not satisfied I would be the first to state my case. Arianna Crouse is very patient and knowledgeable and I feel she would be a great car sales person on the lot. Give her a chance to be the best she wants to be.
Thank you.
1/14/2026
Edgar B. VERIFIED CUSTOMER
I have complete satisfaction with Zach in all my dealings with him.
1/14/2026
Alicia D. VERIFIED CUSTOMER
The technician Adam Keen who serviced my car put too much air pressure in my tires (41, 41 on driver's side and 42, 39 on passenger's side). There was a plastic bag from the dealership left on the rug on the passenger side, my thermostat in the car was turned down to the Lo setting, and some type of fluid was spilled outside the driver's door. I called the dealership and informed the supervisor Dennis Watts who informed me that Adam would counseled/spoken to.
1/13/2026
Luke B. VERIFIED CUSTOMER
Jaylen Peter's got me in and out like i.asked he is a wonderful service adviser he needs a raise and also he deserves to be moved up