I waited from Saturday 2/28 until 3/4 to get my car back. I didn't receive any communication Saturday that I wouldn't get my car back that day. I had to reach out. Then they didn't get all the parts in on Tuesday that they ordered so it took another day. I was very disappointed based on how much I paid to have maintenance on my car and the amount of time it took to complete.
3/6/2026
Gwendolyn S. VERIFIED CUSTOMER
Very Professional help. Thanks for your support. Job well done.
3/6/2026
Ernest S. VERIFIED CUSTOMER
Dante was fantastic. Was even transparent about the service team being a little behind schedule, and was honest about my service taking about an hour to an hour and a half. It took EXACTLY an hour and a half!!! He’s honest and very good at what he does!!!
3/6/2026
Wolfgang K. VERIFIED CUSTOMER
I am extremely dissatisfied with the handling of my wish to cancel my Toyota Care Contract. I returned on Monday afternoon and on Tuesday morning to deal with that. I haven't heard back yet. Today is already Thursday. I'll have to dispute the charges with my Credit card Company
3/5/2026
Joetta D. VERIFIED CUSTOMER
You all did a good job i was well satisfied good all satisfied thanks
3/5/2026
William V. VERIFIED CUSTOMER
I went in with the “check engine light” on and I left with the “check engine light” on and paid a bill for $192.00. That was why I brought the car in! Then I had a text today saying I missed an appointment with you yesterday on my 2024 Camry! I did not have an appointment for that car. An appointment was for our 2012 Camry at 9:45 am! We are long time customers of yours and have alwsys been pleased with your service, but not this time! WD Varner
3/5/2026
Stephanie S. VERIFIED CUSTOMER
Thank you and it’s always great it’s nice that everyone there is friendly and polite. Thank you Dante Madison for taking care of my car she runs smooth now, thank you also to the service techs.
3/5/2026
Catherine N. VERIFIED CUSTOMER
I was disappointed to get home and see that my driver cloth sun visor had greasy fingerprints on it and it’s light in color so not sure how to remove that. Driver door had grease stain, driver center armrest as well . The passenger door & seat had some grease on it as well
3/5/2026
Robert B. VERIFIED CUSTOMER
I brought my truck in 3 times . The first time I was told the warranty did not cover my issue and I was charges $2300. I have brought my truck back twice since then and it is still not fixed . I am happy with the service as I was provided a rental car and taking care of but to spend $2300 and my truck not fixed is very disappointing .!!
3/5/2026
Joseph M. VERIFIED CUSTOMER
Great job! Definitely will be back!
3/4/2026
Diane T. VERIFIED CUSTOMER
Donnie is an exceptional customer service person
3/4/2026
Clara S. VERIFIED CUSTOMER
Good
3/3/2026
Pamela K. VERIFIED CUSTOMER
Rose was a huge help advising me on my service
3/3/2026
Curtis P. VERIFIED CUSTOMER
Well done
3/3/2026
Mary V. VERIFIED CUSTOMER
Very professional
3/3/2026
Kristie C. VERIFIED CUSTOMER
Donnie made sure that my car was taken care of and provided an Uber for me so I would not have to hang around the dealership.
Thank you J Allen. I truly appreciate it!
3/3/2026
Deb C. VERIFIED CUSTOMER
Well done!!
3/3/2026
Mark C. VERIFIED CUSTOMER
Every thing was to my satisfaction
The staff went beyond my expectations in their need to meet my needs.
3/3/2026
Stuart C. VERIFIED CUSTOMER
I was disappointed in the service of my wife’s Rav-4. Then two days later I had my 4Runner serviced. I left there headed to Wiggins, and as I was just about to pull onto Hwy 49 I heard a noise under the vehicle. I pulled over and found that my skid plate was dragging the ground. They failed to tighten the bolts after servicing the vehicle. I’m 68 years old and very recently had hand and arm surgery, and had to crawl up under the vehicle and secure the skid plate with a wire tie I found so I could get back to the dealership. I still have two prepaid services and three tire rotation’s due, but won’t be using them. I will not be bringing my vehicles back to J Allen Toyota.
3/2/2026
Nina S. VERIFIED CUSTOMER
Went for the oil change and tire rotation, usually this includes topping off fluid levels and they did not complete, washer fluid is still saying low and there is nothing in the coolant did they remove it and forget to refill it, because there was no indication that the coolant was even low and my vehicle is making a noise that I’ve never heard. And one is not to the max line