I brought in both of my vehicles for their 15k check. The first was completed in a quick and reasonable time frame, the second vehicle was the left there earlier than the scheduled time which was 1:30, my wife then left with the first vehicle and I stayed in the waiting room, at 2:30 I asked how much longer, he took 20 minutes to get me an answer and said "about an hour". At 4 pm I again asked how much longer and he went back and checked and told me the service tech was having trouble with his computer and it would be "at least another hour". At that point I had wasted my entire day on what should have been a 2 to 3 hour job. I then told him to get my vehicle and would get the recall done some other time.
1/11/2026
Hillary D. VERIFIED CUSTOMER
Zach was awesome! Communicated well and professional!
1/11/2026
Keith C. VERIFIED CUSTOMER
Thanks to advisor Joseph stimeling
Great job
1/11/2026
Mary R. VERIFIED CUSTOMER
Excellent service. Appreciate the comfortable waiting area.
1/11/2026
Avery W. VERIFIED CUSTOMER
Top notch service by Joseph and the team.
1/11/2026
Anthony M. VERIFIED CUSTOMER
I have never had a service done there on any of our cars that my Oil Change was not reset and my fluids topped off did not happen this time was not Roses fault so no blame to her So do yall not do this anymore?
1/11/2026
Jordan D. VERIFIED CUSTOMER
Good customer service and very helpful.
1/11/2026
Belinda S. VERIFIED CUSTOMER
Never using J Allen again.
1/11/2026
Terry K. VERIFIED CUSTOMER
Joe was very helpful and courteous and I felt that he would help us with our car maintenance.
1/11/2026
Jerry P. VERIFIED CUSTOMER
Joseph Stimeling was the best. Professional, informative and a straight up good guy. Made the visit easy and I was on my way before I knew it.
1/11/2026
Alba R. VERIFIED CUSTOMER
He was very helpful, kind and made sure everything was okay with everything. I would definitely have him again. 10/10 :)
1/11/2026
Olivia S. VERIFIED CUSTOMER
Outstanding service!
1/10/2026
Shanda O. VERIFIED CUSTOMER
Just better communication at my next service visit. Thank you
1/10/2026
Frankie C. VERIFIED CUSTOMER
Yes great guy great service
1/10/2026
Rita L. VERIFIED CUSTOMER
Very satisfied
1/10/2026
Jerry H. VERIFIED CUSTOMER
No problem with with the service team, I just don't see how it can leak at one time and not another.
1/10/2026
Charles R. VERIFIED CUSTOMER
Jaylen did great
1/10/2026
Steve E. VERIFIED CUSTOMER
I have been very satisfied with past service at JAllen, but 3 hours for a Toyota Care 12 month/10,000 mile service for this visit? Unacceptable.