J. Allen Toyota Auto Repair Service

J Allen Toyota was highly recomneto me and I’m glad to have such good service

Your associate was very helpful

After dealing with Rose and her disrespect I will NEVER be back to J Allen. I have been a loyal customer with many successful maintenance visits, until Rose became my service advisor. I have been in the market for another new vehicle, and thanks to Rose I will gladly make that purchase from another dealer. My truck was in your service department for routine service. The appointment time was 0730, by 12 the only service completed was an inspection and tire rotation. How inept can a service department be?

5 Star Customer Service

I might be ready to trade in March. You're service Department is great. No complaints.

Jaylen and Rose were very professional in their job and provided A+++++ service!!!!

Great service from Rose.Kudos

Been doing business with Allen Toyota for 20years

When I pulled up no one came outside. I waited 2-3 minutes and went inside. My appointment was at 1:15. So when it was 2:50 and I hadn't been called I approached the counter. My ticket had been laying up there for no telling how long. I didn't even get an oil change.

Arianna was the difference. The technician did a great job with my maintenance, and the car runs better than new now.

All the time when I am there she is so sweet and professional, she is a keeper.

Ariana was very kind and helpful

AJ was great. Communicated with me along the way and did what he could to make things better. My problem is I was told that the noises being made were from my control arms, so I got it replaced. $1,500 later, the noise was still happening so I brought it back. It took over a week for yall to determine the noise was coming from my tires. That is ridiculous!

Service was great. Rose was friendly and had great communication throughout the time my vehicle was in service.

Donnie did a great job keeping us updated on the status of the car's service. He also helped link up my phone to the car's console.

Worst service ever from my service advisor I trusted him and all I receive back is being over charged starting with the rental that I got because supposedly the technician couldn’t figure out so Aj Crouse told me they needed to keep the car for more time so I accepted to leave the car on Saturday Jan 24 Aj Crouse gave me his business card and told me the best way to communicate was texting on his personal cellphone so Monday Jan 26 early in the morning I asked him to keep me updated about the car then Tuesday Wednesday Thursday Friday and all I got text back was lies because the car was being diagnosed for days he left me on read for a few texts also the main service podium at J Allen was trying to call me and they had the wrong phone number on file and Aj been had my right phone number and never let me know NOTHING! I end up paying a lot of money of my rental that I could’ve have it returned for several days before just because he never updated me about the car being ready is sad that I had to spend money on something I didn’t need for days I also got charged for a diagnose that he told me that I wasn’t going to get charged because my car still under a Contract and the end of this sad story I got my car back because I didn’t have no choice but to go to JAllen Toyota and get responses that I never got from ANY ONE! When I went there Rose was at the front and the way she explained me things was rude and unprofessional. I will never go back I will do the extra drive to Cannon Toyota instead.

He is always very kind and answers any questions you may have!

Zach always provides top-tier service, answered any questions I had, and kept me informed throughout my service appointment.

Thanks

Common tire size not in stock, and how long the appointment took ~4hrs