I had a 7:30 appointment for a tire rotation. There were already seven cars in the service line when I arrived. I was checked in rather promptly but told that it would be at least an hour wait and more likely an hour and a half. Why schedule so many for the same time? Why not space customers out? Why schedule knowing there will be a 90 minute wait.
1/26/2026
Jocelyn S. VERIFIED CUSTOMER
Finished after an hour and a half, exactly what I was told.
1/26/2026
Akera W. VERIFIED CUSTOMER
Great and quick service.
1/26/2026
Robert B. VERIFIED CUSTOMER
Best service department I've experienced in years.
1/26/2026
Joseph S. VERIFIED CUSTOMER
Zach was a great help with service as always. Smooth and easy service. Great guy and I always request him as my service advisor. Thanks. Job well done.
1/26/2026
Frank S. VERIFIED CUSTOMER
I requested info about an oil filter leak but the mechanic didn’t provide feedback. I’ll keep an eye in on it
1/26/2026
Nykiera B. VERIFIED CUSTOMER
Dante was amazing. I’ve been dealing with J Allen since 2019 and I love when they bring aboard someone who will delivered the outstanding customer service I am use to receiving from J Allen.
1/25/2026
Martin L. VERIFIED CUSTOMER
Right on time. Professional done. All questions answered.
1/25/2026
**** K. VERIFIED CUSTOMER
Donte was great, and super helpful!
1/25/2026
Nancy E. VERIFIED CUSTOMER
I plan on keeping to bring my car to your dealership to make sure I get top notch service.
1/25/2026
Michael V. VERIFIED CUSTOMER
Brand new air filter still in box inside truck, something sounds loose and now I have to find time to bring it back
1/25/2026
Kenneth Z. VERIFIED CUSTOMER
Dante was great. Knowledgeable, courteous and professional.
1/25/2026
Susan N. VERIFIED CUSTOMER
Dante was very helpful and informative. Prompt service. Had a great experience.
1/25/2026
Sherri W. VERIFIED CUSTOMER
This was the fastest service I’ve had in months. It was only two hours. I did not have to wait five thank you very much.
1/24/2026
Deborah H. VERIFIED CUSTOMER
Thank you for getting me out for my next appointment on time
1/24/2026
Jason S. VERIFIED CUSTOMER
I was manipulated and I am not paying $1400 dollars just so they could tear my vehicle up. I WILL let a judge decide. Thank you Jason S
1/24/2026
Janet H. VERIFIED CUSTOMER
Great service, Happy there were no problems!
1/24/2026
Christopher P. VERIFIED CUSTOMER
Upon leaving the Toyota dealership in merging onto the highway, I noticed that my hood was open and almost flipped up, so I had to pull over on the highway to close it. Furthermore, upon inspection, I noticed that the driver side rear center hubcap is missing. I have photos and video of everything. Hoping I can get a replacement center cap or maybe it is still in the shop. Please review your photos and video that your technicians take pictures of my truck so you can validate and see that the center cap was there before service.
1/24/2026
Karen P. VERIFIED CUSTOMER
Dante was very helpful
1/24/2026
Delvin T. VERIFIED CUSTOMER
Mr. Stimeling,
What can I say, this gentleman shows the best hospitality and should be recognized for it. He showed patience, respect for customer service and he was very informative with me about my service. He stated as everyone did that day the they where experiencing internet problems but I couldn’t tell because of his professional caricature of his job. He also stated that he was in training for his new position of 2 months. He’s a natural Toyota is blessed to have such an employee. Mr Stimeling thank you for making my experience and service extremely smooth. Good luck to you sir in your new position.