I only have to say that Bill was most helpful and accommodating. I am satisfied with the quality of the work done on my vehicle. Finally, under the leadership of Chris, the service manager, the vibe in the shop as relates to customer interaction is light years better than it was previously.
8/25/2025
Michael R. VERIFIED CUSTOMER
Bill was great as always. Told me about the upcoming tire sale too as I am getting close to needing to do that.
8/25/2025
Jennifer C. VERIFIED CUSTOMER
Overall I had a great experience, but my tire pressure light was on after my servicing. Tires look good and were given a green rating, assuming one of the sensors went bad after my tire rotation.
8/24/2025
Bill A. VERIFIED CUSTOMER
Service and communication were great.
8/24/2025
Jordan R. VERIFIED CUSTOMER
I watched my oil change get done over at the Volvo service center. And I noticed that they closed off the oil drain valve before they took off the oil filter which leads to a buildup in accumulation of old oil that gets trapped in the system. So long story short, my oil is already very dirty and degraded because they did the order of operations incorrectly. They should have taken off the oil filter and let the system drain for at least a minute before they closed up the bottom drain. I am actually very upset and I will be coming back in for a redo as my oil was immediately contaminated and as dark as I would see 200 to 500 miles of driving
8/24/2025
Vincent . VERIFIED CUSTOMER
Vehicle was not repaired
8/23/2025
Rebekah T. VERIFIED CUSTOMER
We were not happy that we had to wait in the drive thru to pay and pick up our car. It felt risky. We should not have to pay to find out something is not covered under warranty.
8/23/2025
Isaac D. VERIFIED CUSTOMER
I have known Trevor since we were kids. He is a great guy and I trust him with my vehicle. He is a big part of why I take my Toyota to Pederson for service.
8/23/2025
Debra M. VERIFIED CUSTOMER
None,
8/23/2025
Connie W. VERIFIED CUSTOMER
I realized that the windshield wipers that I had paid for were not replaced. I called when I discovered this and I returned and they were replaced. I appreciate the quick service when I returned. This was my first time at Pederson so this did not give me a good impression.
8/23/2025
Tom P. VERIFIED CUSTOMER
Due to a high work load, we had to wait an unusual amount of time to be waited on.
8/23/2025
Bret M. VERIFIED CUSTOMER
I think it would help to mention that when I arrived, my appointment was listed on a hard copy list that one service rep had, but it was not in the tablet-based system. This was an appointment set up by my salesman upon purchase of the vehicle.
8/23/2025
Nic K. VERIFIED CUSTOMER
Very satisfied with my interaction with Trevor
8/23/2025
Bradley B. VERIFIED CUSTOMER
enuf emails. please service guy great
8/23/2025
Ryan A. VERIFIED CUSTOMER
Very professional. Very prompt. Let me know what needs to be done with my truck and was a way better experience than I had last time
8/23/2025
Gary L. VERIFIED CUSTOMER
My interactions with Bill, Chris & Jesus were most favorable. We had a small snafu with the messaging app but it was remedied quickly. Our Highlander seems quite happy with the 30K service too.
Thank you
8/23/2025
Charles H. VERIFIED CUSTOMER
Tanner was great. Fixed the small problems with my RV4 Hybrid
8/23/2025
Gregg P. VERIFIED CUSTOMER
Your waiting room furniture is getting pretty old, cracked, broke down, and uncomfortable
8/23/2025
Ruth R. VERIFIED CUSTOMER
Thank you Justin!
8/22/2025
Maureen R. VERIFIED CUSTOMER
Thanks for the prompt service. Tanner answered all my questions to my satisfaction.