Pedersen Toyota Auto Repair Service

Alex was great to work with. He went above and beyond

Keep up the great work, you always impress me!

The service was absolutely perfect! I mentioned that the seat belt alarm goes off for the passenger seat and that was missed. I want to make sure it’s documented for the warranty. ( I buckle the belt for now to stop it. Otherwise amazing service! Thank you! - Mark

Ok

I was not satisfied with my appointment at Pedersen Toyota at all. I made an appointment and discussed the issue i was having entering my vehicle into programming mode to program key fob. Obviously Toyota representatives are busy and have their hands full. So they are so quick to enter an appointment date on the computer and scoot you out the door when no notes were taken regarding the service needs. The day of the appointment i was busy and needed to drop the vehicle off and join a FaceTime meeting. For one hour Toyota had my vehicle and didn't do anything with it awaiting my response to an automated text asking to discuss what my vehicle service needs are. I had already told a Toyota representative what the needs were during the scheduling of the appointment in the first place. If they wrote something down when I spoke to them first then they would know what I need and so I can pull in the day of service and hand them the keys and they could get to work. They didn't do anything with the vehicle and wasted 1 hour, and when I came back in, spoke about what I needed was quick and simple, said they have a half hour to do it, or I need the vehicle and split, they could no longer meet my timeliness needs and no service was even performed. Im upset about the waste of my time.

**** kept me up to date while my Truck was in the shop. He was thorough with me on everything that needed to be done with my Tundra. He made sure I had a loaner vehicle while the work was done (over 3 days).

Tanner was awesome!

Everyone was great but service was very slow. I showed up at 3:45 and didn’t get my truck back until 5:15.

Ken was very nice and talked me through my first experience at Pedersen. Overall great experience.

Thank you!

Tanner is great. He is professional and res.

Tanner was simply fantastic. He kept me informed and responded to all my questions and concerns.

You changed the oil. Well done!

I was very pleased with the professionalism displayed by everybody. I came in a contact with at the dealership, especially in the service department. Although I was early for my appointment, they took my vehicle in as soon as I arrived and began to work on the service request. I just wanted to thank everybody for their professionalism and quality of service displayed during the service. It is very much appreciated!

Very professional. Very happy with the service on my vehicle

Thank you for taking care of my truck

Tanner was great! I was impressed I didn’t even have to ask about my Toyota care credits and he automatically applied them.

I hesitate in writing this, hoping it won't affect my next appointment with Pedersen Toyota. When I received notification that my car was ready, I went to the service tech to get my key fob. I went outside and could not find my car. Went back in and spoke to another service tech who went out to find my car. It had been parked on the west side of the building, rather than in front of the building. I started the car to leave, and the Maintenance Required notification was still on. Went back inside and the same service tech cleared the code for me. My passenger seat was fully reclined when I got into the car....not sure why it was like that. Also, when I received the diagnostic report along with 2 pictures of what I assume would be the motor, it does not appear to be my RAV 4.

Ken did a very good and professional job.

I appreciated the friendly staff!