Bob is great. He is friendly, courteous, and knowledgeable. I have ultimate respect and confidence in him.
7/26/2025
Phyllis N. VERIFIED CUSTOMER
Justin explained what the recall was for, offered me a ride home, explained how long it would take and kept me informed about its progress! What more could I ask for!!! I always ask for Justin because he is thorough, knowledgeable and considerate of my time. Thank you!
Sincerely,
Phyllis N
7/26/2025
Kirk L. VERIFIED CUSTOMER
The Service drive/thru lanes were packed with cars at 8:00 am. It seemed very chaotic and it took over 10 min. to get checked in. My services were supposed to have be done in 4 hr. by 12 :00 pm but took over 5 1/4 hours until after 1:30 pm. Then I found out later that all the mechanics take lunch at the same time from 12-1 pm. When I called to check in at the 4 hour mark at 12:15 pm I was told Trevor was out to lunch so had to wait another 45 min. to get an update. It seems like the dealership could organize the staff and schedules to focus on the customers first and stagger the employee breaks while being more efficient!
7/26/2025
Anthony R. VERIFIED CUSTOMER
Great service.
7/26/2025
Michael B. VERIFIED CUSTOMER
Not unsatisfied, visit not complete until panel is replaced
7/26/2025
Marcee G. VERIFIED CUSTOMER
My first service visit. All was great! A lovely older man greeted me in the service area. Larry gave me a courtesy ride home. He was super friendly. A+
7/26/2025
Amy H. VERIFIED CUSTOMER
An appointment for a 10K service should not take 2.5 hours. I’ve had many services at Pedersen and this one was abnormally slow.
7/26/2025
Betty S. VERIFIED CUSTOMER
OK- the waiting area needs an update
7/26/2025
Mary H. VERIFIED CUSTOMER
Alex was great to work with to solve the issues I had with my car.
7/26/2025
Thomas H. VERIFIED CUSTOMER
My appt. at Pedersen at 1:45 lasted until 5:30. The work done was a regular oil change, tire rotation and engine air filter replacement with the 50 point check. It was very frustrating being inyour waiting area for nearly 4 hrs. I would have made other arrangements had I been told you needed the car that long. The estimate I received when I arrived was that my service would take 1.5 hrs. Then when it was discovered the car needed a new air filter too, that too seemed to take an undue amount of time. Not efficient, time conscious service. Hadn’t planned to spend my afternoon in your waiting room.
7/26/2025
Aubrey P. VERIFIED CUSTOMER
Highly recommend Ken Seil in service. Great job!
7/26/2025
Kathy M. VERIFIED CUSTOMER
No need for contact. I discussed my issues with the service manager.
7/26/2025
Jill M. VERIFIED CUSTOMER
This is the first time in about three years that I felt much more confident with my service rep. Justin did an awesome job coordinating everything.
The preservice, sending me to the parts department to order parts for a service I scheduled is dumb. Then they tried to schedule service for me to install said parts, which always already scheduled. Also dumb. This had nothing to do with Justin.
7/25/2025
Ryder J. VERIFIED CUSTOMER
I was greeted as soon as I arrived and treated very professionally. Alex walked me through the service details before and after in a clear way. Thank you.
7/25/2025
Kari L. VERIFIED CUSTOMER
Management was awesome. I don’t appreciate the techs tried to sell me a cabin filter that was barely dirty and I get free in 10k miles. But the service was fast and efficient.
7/25/2025
Gabriel W. VERIFIED CUSTOMER
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7/25/2025
Natalie H. VERIFIED CUSTOMER
Wonderful and efficient service! Everyone was friendly and kind as well.
7/25/2025
Paulette H. VERIFIED CUSTOMER
Thank you, Bob, for your excellent customer service. I appreciate the time and attention you paid to my individual circumstances. You explained what was going on, what the options were, and helped me feel comfortable with what the best solution was.
7/25/2025
Jeremy S. VERIFIED CUSTOMER
Alex was great to work with.
7/25/2025
Anita M. VERIFIED CUSTOMER
It sounds like the team went to some lengths to get the parts for my service so I appreciate that very much!