Ordered the wrong part so now I have to bring it back again
8/21/2025
Nathan C. VERIFIED CUSTOMER
I’ve required a lot of upkeep due to all the traveling I have done this year. Most of the time I’ve been on a pretty tight timeline. Tanner is an easy going guy, knows the truck and has taken care of my rig when it’s there. I’m very happy with one of the logistics of traveling being so easy to handle here. Thanks to all involved.
8/21/2025
Keith B. VERIFIED CUSTOMER
Yes
8/21/2025
Kenneth B. VERIFIED CUSTOMER
All good.
8/21/2025
James B. VERIFIED CUSTOMER
Alex was friendly and professional. I was kept informed and the work was done when promised.
8/20/2025
Jacqueline A. VERIFIED CUSTOMER
I so appreciate the honest employees at Pedersen. I know I can trust having my car serviced at Pedersen. Thank you
8/20/2025
Denise N. VERIFIED CUSTOMER
Bill is very efficient
8/20/2025
Amber C. VERIFIED CUSTOMER
Our service advisor made such a huge difference. He is so helpful and we are so appreciative of him. Also, something has changed with your company within the last year or so. It used to be terrible and it has gotten so much better and me and my friends and family have all noticed. Things are so much better there at your service center
8/20/2025
Dennis H. VERIFIED CUSTOMER
Ken estimated completion time in two hours. It was done in just over an hour. He also was kind and had the wiperblades I purchased else where installed.
8/20/2025
Thomas A. VERIFIED CUSTOMER
Completely satisfied. Will use Pederson service department again.
8/20/2025
Jan S. VERIFIED CUSTOMER
Great service day! Still need information on recall notificafion on truck. Thank you team Toyota! Jan S
8/20/2025
Jimmy P. VERIFIED CUSTOMER
Alex is on his game! Very concerned for delivering outstanding service! He is one your best!
Great dealership
8/20/2025
Gt A. VERIFIED CUSTOMER
Vehicle maintenence took the amount of time that I was told, which truly made my day. My car seems to be running smoothly and happily, just like me, and I hope just like yourself as well. Have a good one.
8/20/2025
R G. VERIFIED CUSTOMER
Polite and professional
8/20/2025
Beth W. VERIFIED CUSTOMER
I arrived early on purpose (parked outside) so that I could ask some questions about my newer vehicle. My guy was Tanner, but he was not available. My car was brought into the bay area. I was assigned a different advisor. Then my questions were not answered adequately, due to my car, needing to be moved through the bay area. The mechanical service and turnaround time was excellent. The questions and answers to the needs of my vehicle and the reason I brought it in were addressed. I am glad to know that the 30,000 mile required maintenance had not been done by the previous owner. I authorize them to be done. I count on my Camry and I count on Pedersen Toyota to keep me safe.
My questions that I would really like to have a good answer to:
1) How do I get something out from underneath my 2018 Toyota Camry XLE hybrid driver side seat? There is more than one pop up thing and getting to those and getting them back in, for us, is impossible
2) Why is there a yellow special sticker on the inside of my driver side door telling me of a change of 18 pounds to the load capacity… But I’m told that it means nothing. Why is it there then?
Thank you.
8/20/2025
Robert R. VERIFIED CUSTOMER
I had a designated check in time. They didn’t explain to me that if I told him I was staying around my vehicle with an expediter so I sat for extra hours that was not necessary because of people‘s lunch breaks and passing off to work to people who didn’t even know I was part of them And very bad communication
Why do we have appointment times if you cannot hold the standard to having somebody check into that appointment time in the vehicle will be worked on
8/20/2025
Bryan O. VERIFIED CUSTOMER
All good. Quick in and out
8/20/2025
Bill R. VERIFIED CUSTOMER
Alex was easy to talk to and helpful, going over the details of the services I requested.
8/19/2025
Pamela G. VERIFIED CUSTOMER
The option to have a uber take me home and pick me up is awesome thanks for offering this service
8/19/2025
Palma C. VERIFIED CUSTOMER
**** was very knowledgeable, efficient and patiently explained and answered all of my questions.