I got a text at 5:09 saying my car was done and I needed to pick it up by 5:30. No time for an Uber drive back. Person was really busy and had no time or information for me, like why my 7 month old car needs lower control arm replacements.
8/16/2025
Sandra W. VERIFIED CUSTOMER
You are all friendly and helpful. I feel your desire to do the best you can!!!
8/16/2025
Thad P. VERIFIED CUSTOMER
Trevor conducted a very good conversation to analyze the issue and determine what to do about it.
8/16/2025
Henry B. VERIFIED CUSTOMER
Tanner is very professional. He did a great job answering all of my questions, helped me avoid a tire rotation and prepared me for an upcoming tire purchase. Made some solid recommendations and tried to help me find samples on the Lot. I will be back in part because of Tanner.
8/16/2025
Lawrence S. VERIFIED CUSTOMER
Great service team.
8/16/2025
Nathan G. VERIFIED CUSTOMER
Very informative and very knowledgeable about what he was doing. He was training a new employee and he took the time to explain why and what to do!
8/16/2025
Dennis S. VERIFIED CUSTOMER
Alex was terrific. Thank you!
8/16/2025
Doug B. VERIFIED CUSTOMER
Keep me informed
8/15/2025
Bill R. VERIFIED CUSTOMER
It was the worst customer service experience I’ve ever had at Pedersen. Mr Downs was rude, unresponsive and apparently, vindictive regarding my only other experience working with him when he tried to bill me for a repair that I didn’t approve. As I recall he seemed very agitated about having to eat it. I had forgoten about it but recalled it while wondering, “Why is this guy being such a jerk?”.
I’m considering finding another shop for any future work on my Toyotas.
8/15/2025
Richard S. VERIFIED CUSTOMER
More donuts…
8/15/2025
David M. VERIFIED CUSTOMER
My first time at this Toyota shop. All went well. Good job!
8/15/2025
James B. VERIFIED CUSTOMER
Justin was knowledgeable and very helpful.
8/15/2025
Charles L. VERIFIED CUSTOMER
Everything and everyone i interacted with was friendly, polite and helpful. Was kept informed about additional work that was needed.Uber shuttles are very quick and efficient!
8/15/2025
Judy B. VERIFIED CUSTOMER
Completed timely
8/15/2025
Kathleen F. VERIFIED CUSTOMER
Friendly, helpful and explained service items to me.
8/15/2025
Lori J. VERIFIED CUSTOMER
William was great- he got me right in and when I told him I had to have the car back in time to pick up a grandson from school he made sure the car was done in plenty of time. Great customer service!
8/15/2025
Roselyn B. VERIFIED CUSTOMER
I am an 84 year old deceased Veteran spouse,and don't put a lot of miles on my car. I only need the basic maintenance on my car and by necessity depend on Toyota for maintenance, thereby retaining the resale value it deserves!
8/15/2025
Barbara F. VERIFIED CUSTOMER
Good service. But a long 4 hour wait. In the lobby.Was told it was only an hour and a half job.
8/15/2025
Nicholas B. VERIFIED CUSTOMER
I scheduled my service over two weeks ago so that I could get my grill shutter fixed at the same time as my oil change. I dropped my car off this morning and confirmed both services were being done. When I picked my car up, only the oil change happened but was told the grill shutter part was never ordered and that I’d have to come back again once the part came in. This is probably my third or fourth unsatisfactory experience in a row at this dealership.
8/15/2025
Katherine M. VERIFIED CUSTOMER
The only glitch was that the tire inflation system was apparently triggered during the inspection and didn’t properly reset. I had to return to the dealership to have the system reset. Very nice young man immediately diagnosed the problem and reset the tire inflation warning system. Otherwise everything went smoothly.
Thanks
Roger Morgan