He did a great job! My only complaint is a specifically ask if my clock wasn’t working fixed? His answer was yes, it’s NOT.
7/25/2025
Kamielle N. VERIFIED CUSTOMER
Bob was up against problems he couldn’t control yesterday and handled it all with great communication and kindness. Once again I have found Pedersen to be top notch. Welcoming, service oriented, kind and as efficient as can be with so many variables! Thank you, Bob! You went above and beyond.
7/25/2025
Keith M. VERIFIED CUSTOMER
Great job
7/25/2025
James U. VERIFIED CUSTOMER
He is a good listener and explained well
7/25/2025
Eric F. VERIFIED CUSTOMER
Everything was good with the car, so I was happy there. But, a tire rotation and multipoint inspection took 2 hours with an additional 20 minutes waiting for my car to come around after I paid. I was not expecting things to take that long - it felt a little disorganized overall today.
7/25/2025
Robert A. VERIFIED CUSTOMER
Very friendly and fast with the service
7/25/2025
Luke A. VERIFIED CUSTOMER
I scheduled my service weeks ago, and even dropped of my vehicle early this morning. When I dropped off my vehicle the service consultant asked when I needed the vehicle back. I said 3pm, to which he replied "oh sure, no problem at all!". I called for an update at 2pm and then 3pm and was told the agent would call me back, and the other consultant did not even offer to check on the vehicle for me. I never got a call back so I just decided to go in to the shop anyway and got there at 3:15pm. The consultant told me the vehicle was just wrapping up the oil change and it would only be 20 or 30min longer. Either that was a lie or your organization is so poor at communication that he was mistaken. Either way I didn't get my vehicle back until 4:40pm! Totally unacceptable.
7/25/2025
Michael D. VERIFIED CUSTOMER
All good. Thanks!
7/24/2025
Barry K. VERIFIED CUSTOMER
Thanks again Bill, we were in/out within the time that you advised and for that I am grateful for. Have a nice day!
Barry K
7/24/2025
Richard S. VERIFIED CUSTOMER
Always great service and expertise at Pedersens.
7/24/2025
Mark E. VERIFIED CUSTOMER
Bill did a super job! He knew exactly what service requirements I needed and was very proactive in letting me know about a driveline service that was recommended and we made an appointment to have that accomplished at the end of July. He is highly knowledgeable and a pleasure to work with! Thanks for the great service!
7/24/2025
Denise N. VERIFIED CUSTOMER
Bill Fisher answered my questions and offered to personally take my call for followup scheduling of specific services that are not included in the online scheduling
7/24/2025
Hallie S. VERIFIED CUSTOMER
I still haven't heard back regarding my warrenty coverage. When I call i get sent back and forth to different departments to ultimately be sent to voicemail and never get a return call.
7/24/2025
Anne C. VERIFIED CUSTOMER
He was very courteous and professional. I appreciated that he put the note in my service request, “if needed”. Turned out it didn’t, so was much appreciated. I’ll retweet I need more service.
7/24/2025
Cory H. VERIFIED CUSTOMER
Ken was awesome! Very professional and answered all my questions. Highly recommend!
7/24/2025
Claire B. VERIFIED CUSTOMER
This was my first time at Pedersen Toyota and I was completely blown away by the service! From the moment I was greeted, I felt welcomed and listened to. My service advisor, Ken, went above and beyond to keep me informed about my vehicle’s needs. Plus he provided recommendations for my next service! 10/10 experience.