Good day,
I am simply frustrated about scheduling a 2nd appointment to fix a minor coolant leak that appeared after an originally unrelated warranty repair. I admit I'm not an expert but the leak appears to be the same as the one previously repaired. Everyone I have worked with has been great and I was not charged for the previous repair, I just cannot say I have been completely satisfied. Perhaps my frustration is unjustified as the nature of vehicle repairs can be and is difficult. My intention is to continue service at this facility assuming this issue is corrected without a 3rd visit.
Thank you
8/12/2025
Mary Kay. VERIFIED CUSTOMER
Every thing went smoothly which I really appreciated as it is usually my husband who does the “car things”. I needed Uber as my appointments were piling up & I was on time for each. Thanks!
8/12/2025
Barry G. VERIFIED CUSTOMER
it's like new, bought it there, considering a new rav 4 when they come in
8/12/2025
Brian R. VERIFIED CUSTOMER
Tanner do very good, I appreciate the honesty on parts not needed for my scheduled service. Thanks
8/12/2025
Kathlene T. VERIFIED CUSTOMER
Always good service and knowledgeable people!
8/12/2025
Ashley I. VERIFIED CUSTOMER
Ken was great. Quickly checked me in, answered my questions at check out and I was on my way
8/11/2025
Alexander B. VERIFIED CUSTOMER
Service was expensive, extremely slow (3 hours for a $200 oil change, seriously?), and no alignment was done. Also, your signs for getting into the service bay require extensive reading which is not great for someone’s first time at your.
8/10/2025
Shannon S. VERIFIED CUSTOMER
Ken was a pleasure to work with.
8/10/2025
Brian W. VERIFIED CUSTOMER
Service tech was unaware of our Platinum Coverage. Service Texh told my husband to figure out the cracked windshield situation. My husband had to track down proof of our Platinum warranty.
8/10/2025
Monica F. VERIFIED CUSTOMER
1st time visit to Peterson Toyota and I'm thoroughly impressed. Thanks for the videos! And the on time service!
8/10/2025
Preston O. VERIFIED CUSTOMER
The plate underneath the oil was not screwed on. Luckily the bolt was still in the hole loosely hanging.
8/10/2025
Hanna S. VERIFIED CUSTOMER
Bill was great!
8/10/2025
Kate B. VERIFIED CUSTOMER
The service was good, but the billing was poorly done. Things were tacked on either accidentally or on purpose that I never authorized. The billing was confusing at best, scammy at worst. He seems like a busy guy so I’m giving him the benefit of the doubt but messing up a bill as big as these is a big deal. Service was great, customer service was great, but the stress over the inconsistency of the pricing was extremely stressful. Better breakdowns of the bill accross the system seems necessary if customers can pay bills online.
8/10/2025
Nicolas S. VERIFIED CUSTOMER
Bill was very professional and transparent. I appreciated his help and professionalism.
8/10/2025
Tyson B. VERIFIED CUSTOMER
Service folks were fine. I never got the second alert text and tried calling and sending messages and the system didn’t seem to work.
8/10/2025
Dorothy A. VERIFIED CUSTOMER
We had a few glitches with our new 4 runner. Ken was helpful and is going to talk with Toyota about these problems which we appreciate