Great service! Alex was fantastic and got my car in earlier than expected!
7/15/2025
Brian C. VERIFIED CUSTOMER
Kept informed. Easy checkout. Thanks
7/15/2025
Gregory K. VERIFIED CUSTOMER
Justin was super personable and handled our experience professionally.
7/15/2025
Cristine W. VERIFIED CUSTOMER
They got me in and out in no time.
7/15/2025
David C. VERIFIED CUSTOMER
My family has purchased several vehicles overtime obviously going way back to when Jerry was alive. You could not find a better dealership anywhere. But I will say that I think this 3% charge for credit cards is just chickenshit if you want to charge me 10 or $20 more for service no problem But that 3% thing just gets my grate
7/15/2025
Mary Ann. VERIFIED CUSTOMER
I was told 800.00 and then the repair was 2,000. No one could clarify why so much. Every time I would ask, the service rep would cut me off. Advised service manager.
7/14/2025
Farrah B. VERIFIED CUSTOMER
Bad communication. **** didn’t text me back to answer my questions. I called multiple times and left voice mails but nobody called me back. When I finally got a hold of someone she apologized and said everyone was at lunch. They ended up calling two Ubers to pick me up due to the lack of communication. I took my vehicle in for a 9:00 appt and didn’t get it back until 2:00. All they did was change a battery and routine maintenance. There’s no way it should take this long, very frustrating!
7/13/2025
Katya L. VERIFIED CUSTOMER
There was very little communication after dropping off my vehicle. I also waited longer for an appointment so my windshield wipers could be replaced, however they were not in stock and never ordered. I feel like there was poor planning and communication overall.
7/13/2025
Dana L. VERIFIED CUSTOMER
Thank you!
7/13/2025
Jeremy S. VERIFIED CUSTOMER
Overall satisfied, but did notice the tech did not remove and apply the next service sticker (was laying on front seat), the maint notification was not reset, and the receipt for my state park pass from the glove box was sitting on the dash. Just thought you should know.
7/13/2025
Thomas R. VERIFIED CUSTOMER
****, Derrick, Trevor and Dorian were all very helpful with my vehicle and I will be coming back. Don't lose people like them they are rare to come by.
7/13/2025
Steve G. VERIFIED CUSTOMER
Ken, was very helpful and nice too. Thanks.
7/13/2025
Christopher J. VERIFIED CUSTOMER
Although your service is always great. My wife brought our car into Pedersen. They refused to work with her and talk to her because my name is on the account. Also the tech/service team sent me the options to fix and the associated prices at the same time they said the car was done. This led to a major confusion that resulted in my wife waiting in the lobby 2 hours after the car was done because I was under the assumption the filters I authorized were getting changed
7/13/2025
Eileen M. VERIFIED CUSTOMER
We had limited interaction, but all went smoothly.
7/13/2025
Martin S. VERIFIED CUSTOMER
?
7/13/2025
Andrew S. VERIFIED CUSTOMER
You guys did a great job
7/13/2025
Brenda D. VERIFIED CUSTOMER
Professional and quick! Love the service dept!
7/13/2025
Susan M. VERIFIED CUSTOMER
Great service!!
7/13/2025
Christine T. VERIFIED CUSTOMER
Bob was very helpful, especially when he told me that it was going to take 2-2.5 hours to complete the service and he said that he can have an Uber take me home and pick me up when the service was completed. For me this was above and beyond. I’ve waited at other places in the past for hours with no options. Cudos to Bob and Pedersen Toyota.