Pedersen Toyota Auto Repair Service

**** did a great job.

Am always satisfied with your service.

Done well

Don’t like the 3% charge for using a credit card.

Good job.

I was told that the service was supposed to be completed by the end of the work day. I brought my truck in at 10am. I told the service person to just finish up and I would pick it up in the morning. Showed up a t 9 am and the service was not done. Had to hang out for another hour. 9 hours to do a routine service and recall work is not quality service in my opinion. Wondering why I purchased the extended service plan ? Hope tings improve -not happy

I had an appointment for routine maintenance at 12:45. I arrived at my appointment on time and sat in my car in the bay for 15 minutes before I was helped. I asked for the estimated time to complete the service, and was told approximately 2 hours. I then proceeded to call back at about 3 hours for an estimated time as the 2 hours I was quoted came and went. I was put on hold for a long time and then told my service agent would call me back. I waited 20 minutes and called back again only to be sent to voicemail. I called again and was again sent to voicemail. I eventually received a text that my vehicle was ready at 5:22 pm. I also received a text that service would close at 5:30 pm. There was no way I could make it to pick up my car in 8 minutes so I called service to see if they could wait until I got there so I could get my car. I was AGAIN sent to voicemail. I then called the sales team who was very helpful and they made sure I was able to get my car. I was extremely dissatisfied and irritated by my service today. I am hesitant to bring my car back in for service at this facility and hesitant to buy another Toyota if I am stuck with this type of service. I would have appreciated a call for updates that the service would take twice as long and a call on how to get my keys so I could get my car instead of having to call the sales team as they seemed to be the only ones answering phones.

Alex did a great job. I was completely satisfied with my service

I appreciate the effort getting my tire fixed expeditiously so I could continue enjoy beautiful Colorado! Thank you for the excellent service.

Bill was very kind and got me in and out in about an hour for my 10,000 mile check up. Great service.

Alex was great. Easy visit and friendly.

Great service! Very professional! Love the Uber rides!

Very resourceful and informative. He explained things satisfactorily.

Great work

Very satisfied with your service for the last 15 years

Mr fisher was very knowledgeable, helpful and friendly with all my questions. He is a great employee to have! Thank you for today’s service

I was very satisfied - as always!

No need to contact me. I was just frustrated with my service because of the lack of communication. The service took much longer than expected and I reached out to my service rep three times to ask for an estimated completion time, but he never responded. Eventually, I asked a different service rep about the status of my car only to learn that it must have been ready for some time but nobody contacted me.

Tanner is very customer service oriented and that is appreciated

Personable- fast- excellent service. Video is a great addition.