I was not satisfied because I had scheduled a 30,000 mile inspection and an oil change. Unfortunately, my daughter had to have her car towed to Toyota because she was having battery issues. Toyota told me they couldn’t get the car in for a diagnosis for seven days. I paid to have the car towed to McCormick’s which they will have it done tomorrow afternoon. I think Peterson needs to hire more mechanics or something because seven days is ridiculous to get a diagnostic on what’s going on with your car? I I will start using McCormick as my main mechanic for both of my Toyotas.
8/1/2025
Mark V. VERIFIED CUSTOMER
Alex and the whole crew are friendly, honest, professional, kind. You can’t ask for more. You have my business.
8/1/2025
Pete R. VERIFIED CUSTOMER
The service representative Bob was pleasant and professional, great job. Thanks
8/1/2025
Edward C. VERIFIED CUSTOMER
Great job of explaining service and how I will be contacted throughout the service. Tanner was very friendly and easy to talk to. One wish is that when the technician moved both front seats and positioned them differently, could they get them back as close to normal as possible?
Thanks for a good experience.
Ed Cogar
8/1/2025
Zakary L. VERIFIED CUSTOMER
**** has my trust after our interaction today. There was a miscommunication that he fully took responsibility for, and earned my business in the future. I appreciate the acknowledgement, and look forward to working with him in the future.
8/1/2025
Trent P. VERIFIED CUSTOMER
**** and the technicians were awesome. This is the first positive experience I’ve had with a dealership service department in a long time. We are a Toyota family, and I’m happy to have found a service department I can trust for future repairs!
8/1/2025
Carmen H. VERIFIED CUSTOMER
Thank you!!
8/1/2025
Elaine P. VERIFIED CUSTOMER
We are very pleased with the service we received today. Everyone was
very helpful and kept us informed big their progress. Excellent service department!
8/1/2025
James T. VERIFIED CUSTOMER
all good... take care.
8/1/2025
Heather M. VERIFIED CUSTOMER
The check in and conversation folks are ADORABLE.
8/1/2025
Elizabeth D. VERIFIED CUSTOMER
Alex was helpful, professional, and informative. I will be returning to Pederson for future service work.
8/1/2025
Pamela R. VERIFIED CUSTOMER
Excellent service
8/1/2025
Yvonne H. VERIFIED CUSTOMER
This is the first time I have been disappointed with the service. I realize some things are out of the service rep’s control; at the same time my car was at Pedersen Toyota for three days and I called numerous times, always had to leave a message and then waited for a reply. When I did pick up my car I found the back in disarray and the hood not closed completely. I found someone to get the back together but then I had to put the back seats up myself. Makes me wonder if the work was done haphazardly as well.
7/31/2025
Cynthia T. VERIFIED CUSTOMER
Great service
7/31/2025
Julie A. VERIFIED CUSTOMER
My service experience with **** today was exceptional.
7/31/2025
Ryan P. VERIFIED CUSTOMER
Bob did just fine and this had nothing to do with his service but the service department took my appointment that I’d had for 6 weeks. I showed up on time and they took my car back to the shop for 45 minutes and then decided they didn’t have time to diagnose it that day when they still hadn’t even started on it. I can’t believe they refused to even start on it despite having had the vehicle in the shop for 45 minutes. The most insane experience I’ve ever had!
7/31/2025
Connie C. VERIFIED CUSTOMER
Kept me posted
7/31/2025
Ruth W. VERIFIED CUSTOMER
Ken was very attentive and kept me updated on the service process for my Highlander. Communication was great!
7/31/2025
Mark E. VERIFIED CUSTOMER
William did a super job in his assessment and advisement to have the necessary service completed on our Tundra. His professionalism, expertise and knowledge were extremely helpful! Thanks for outstanding service!
7/31/2025
Mary K. VERIFIED CUSTOMER
**** was amazing understood my terror of leaving my car to be worked on. And asking him to do a walk around just incase it was scratched. My cars are my pride and joy so I’m very picky with them.