Tanner was simply fantastic. He kept me informed and responded to all my questions and concerns.
7/29/2025
Kelly K. VERIFIED CUSTOMER
You changed the oil. Well done!
7/29/2025
Kris P. VERIFIED CUSTOMER
I was very pleased with the professionalism displayed by everybody. I came in a contact with at the dealership, especially in the service department. Although I was early for my appointment, they took my vehicle in as soon as I arrived and began to work on the service request.
I just wanted to thank everybody for their professionalism and quality of service displayed during the service. It is very much appreciated!
7/29/2025
Rhonda H. VERIFIED CUSTOMER
Very professional. Very happy with the service on my vehicle
7/29/2025
Steve K. VERIFIED CUSTOMER
Thank you for taking care of my truck
7/29/2025
Adam W. VERIFIED CUSTOMER
Tanner was great! I was impressed I didn’t even have to ask about my Toyota care credits and he automatically applied them.
7/29/2025
Annette B. VERIFIED CUSTOMER
I hesitate in writing this, hoping it won't affect my next appointment with Pedersen Toyota. When I received notification that my car was ready, I went to the service tech to get my key fob. I went outside and could not find my car. Went back in and spoke to another service tech who went out to find my car. It had been parked on the west side of the building, rather than in front of the building. I started the car to leave, and the Maintenance Required notification was still on. Went back inside and the same service tech cleared the code for me. My passenger seat was fully reclined when I got into the car....not sure why it was like that. Also, when I received the diagnostic report along with 2 pictures of what I assume would be the motor, it does not appear to be my RAV 4.
7/27/2025
William W. VERIFIED CUSTOMER
Ken did a very good and professional job.
7/27/2025
Joel A. VERIFIED CUSTOMER
I appreciated the friendly staff!
7/27/2025
Frank J. VERIFIED CUSTOMER
Completely satisfied
7/27/2025
Sage M. VERIFIED CUSTOMER
William Fisher is always a pleasure to work with. When I arrived I found out my appointment wasn’t on the schedule and he was able to get my car in for service. He was calm, easy going, and friendly. I appreciated the help.
7/27/2025
Aaron H. VERIFIED CUSTOMER
The only issue was how long it took waiting. Everything else was great.
7/26/2025
Richard D. VERIFIED CUSTOMER
Bob is great. He is friendly, courteous, and knowledgeable. I have ultimate respect and confidence in him.
7/26/2025
Phyllis N. VERIFIED CUSTOMER
Justin explained what the recall was for, offered me a ride home, explained how long it would take and kept me informed about its progress! What more could I ask for!!! I always ask for Justin because he is thorough, knowledgeable and considerate of my time. Thank you!
Sincerely,
Phyllis N
7/26/2025
Kirk L. VERIFIED CUSTOMER
The Service drive/thru lanes were packed with cars at 8:00 am. It seemed very chaotic and it took over 10 min. to get checked in. My services were supposed to have be done in 4 hr. by 12 :00 pm but took over 5 1/4 hours until after 1:30 pm. Then I found out later that all the mechanics take lunch at the same time from 12-1 pm. When I called to check in at the 4 hour mark at 12:15 pm I was told Trevor was out to lunch so had to wait another 45 min. to get an update. It seems like the dealership could organize the staff and schedules to focus on the customers first and stagger the employee breaks while being more efficient!
7/26/2025
Anthony R. VERIFIED CUSTOMER
Great service.
7/26/2025
Michael B. VERIFIED CUSTOMER
Not unsatisfied, visit not complete until panel is replaced
7/26/2025
Marcee G. VERIFIED CUSTOMER
My first service visit. All was great! A lovely older man greeted me in the service area. Larry gave me a courtesy ride home. He was super friendly. A+
7/26/2025
Amy H. VERIFIED CUSTOMER
An appointment for a 10K service should not take 2.5 hours. I’ve had many services at Pedersen and this one was abnormally slow.