Pedersen Toyota Auto Repair Service

All good. Thanks!

Thanks again Bill, we were in/out within the time that you advised and for that I am grateful for. Have a nice day! Barry K

Always great service and expertise at Pedersens.

Bill did a super job! He knew exactly what service requirements I needed and was very proactive in letting me know about a driveline service that was recommended and we made an appointment to have that accomplished at the end of July. He is highly knowledgeable and a pleasure to work with! Thanks for the great service!

Bill Fisher answered my questions and offered to personally take my call for followup scheduling of specific services that are not included in the online scheduling

I still haven't heard back regarding my warrenty coverage. When I call i get sent back and forth to different departments to ultimately be sent to voicemail and never get a return call.

He was very courteous and professional. I appreciated that he put the note in my service request, “if needed”. Turned out it didn’t, so was much appreciated. I’ll retweet I need more service.

Ken was awesome! Very professional and answered all my questions. Highly recommend!

This was my first time at Pedersen Toyota and I was completely blown away by the service! From the moment I was greeted, I felt welcomed and listened to. My service advisor, Ken, went above and beyond to keep me informed about my vehicle’s needs. Plus he provided recommendations for my next service! 10/10 experience.

Alex was very professional and friendly.

Thank you ****, excellent service as always!

Great service and timely!

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This is 3rd time post oil change that the maintenance light was still on upon pickup of my vehicle. I reset it myself on my way home.not sure why this isn't done prior to delivery of vehicle.

Alex was nice enough but dismissive of some of my concerns, with the attitude, “Well, we’re just an express service place. We can’t do anything about that.”

This was the worst experience I have had with Pedersen. I waited 2 hours with no updates. I asked for an ETA 1.5 hours in with no response. After 2 hours for a basic oil change I got a text saying my car was done with a link to pay but it wasn’t working so I went to see Bob who was rude and seemed irritated that I was there. He didn’t explain any of the recommendations or the inspection. I also was handed my keys and directed to out front to find my car while the other customers were getting their vehicles brought around as has always happened. My driver seat had been messed with and not put back as the steering wheel. I will not be returning to Pedersen after being a long time customer.

Justin was extremely helpful and gave me all the information I needed to understand what was going on with my car. This is the second time I’ve worked with him as we are trying to figure out some issues with the radio on my Toyota. Each time he has been professional, polite, friendly, and made me feel like I was in good hands.

We expressed our concerns via phone call a couple of weeks ago and were told to come in for a diagnostic and oil change. After the check-in process, we felt like our concerns were going to be handled and felt confident our vehicle would be fixed. After returning to get our vehicle, we were told by multiple people that they never have been or will be able to complete services outside of an oil change on an Audi. There were multiple steps in this process where that could’ve been expressed to us, but felt very strategic to tell us after our oil change was complete and paid for. After expressing this frustration, the technician told us they can complete “simple” fixes for these vehicles but nothing complicated. Our vehicle type was on file, as it was purchased at Pedersen, we were also asked what type of vehicle we had on the phone when scheduling the appointment. It is disheartening to say the least that an appointment was scheduled, when the staff knew that they wouldn’t be able to fix the vehicle and were going to send us somewhere else. The buying experience with Pedersen was fantastic, today’s experience was a major let down. I hope that Pedersen will be more upfront in the future and not waste hours of their customers, and their own time to diagnose a vehicle that they have no intention of ever repairing.

Very helpful and accomodating. Thanks!

Service went well. Surprised that you are now putting a surcharge on credit cards. Would have preferred to know that in advance.