Alex was great to work with to solve the issues I had with my car.
7/26/2025
Thomas H. VERIFIED CUSTOMER
My appt. at Pedersen at 1:45 lasted until 5:30. The work done was a regular oil change, tire rotation and engine air filter replacement with the 50 point check. It was very frustrating being inyour waiting area for nearly 4 hrs. I would have made other arrangements had I been told you needed the car that long. The estimate I received when I arrived was that my service would take 1.5 hrs. Then when it was discovered the car needed a new air filter too, that too seemed to take an undue amount of time. Not efficient, time conscious service. Hadn’t planned to spend my afternoon in your waiting room.
7/26/2025
Aubrey P. VERIFIED CUSTOMER
Highly recommend Ken Seil in service. Great job!
7/26/2025
Kathy M. VERIFIED CUSTOMER
No need for contact. I discussed my issues with the service manager.
7/26/2025
Jill M. VERIFIED CUSTOMER
This is the first time in about three years that I felt much more confident with my service rep. Justin did an awesome job coordinating everything.
The preservice, sending me to the parts department to order parts for a service I scheduled is dumb. Then they tried to schedule service for me to install said parts, which always already scheduled. Also dumb. This had nothing to do with Justin.
7/25/2025
Ryder J. VERIFIED CUSTOMER
I was greeted as soon as I arrived and treated very professionally. Alex walked me through the service details before and after in a clear way. Thank you.
7/25/2025
Kari L. VERIFIED CUSTOMER
Management was awesome. I don’t appreciate the techs tried to sell me a cabin filter that was barely dirty and I get free in 10k miles. But the service was fast and efficient.
7/25/2025
Gabriel W. VERIFIED CUSTOMER
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7/25/2025
Natalie H. VERIFIED CUSTOMER
Wonderful and efficient service! Everyone was friendly and kind as well.
7/25/2025
Paulette H. VERIFIED CUSTOMER
Thank you, Bob, for your excellent customer service. I appreciate the time and attention you paid to my individual circumstances. You explained what was going on, what the options were, and helped me feel comfortable with what the best solution was.
7/25/2025
Jeremy S. VERIFIED CUSTOMER
Alex was great to work with.
7/25/2025
Anita M. VERIFIED CUSTOMER
It sounds like the team went to some lengths to get the parts for my service so I appreciate that very much!
7/25/2025
Deepak B. VERIFIED CUSTOMER
I am fully satisfied with service at Pedersen.
7/25/2025
James J. VERIFIED CUSTOMER
He did a great job! My only complaint is a specifically ask if my clock wasn’t working fixed? His answer was yes, it’s NOT.
7/25/2025
Kamielle N. VERIFIED CUSTOMER
Bob was up against problems he couldn’t control yesterday and handled it all with great communication and kindness. Once again I have found Pedersen to be top notch. Welcoming, service oriented, kind and as efficient as can be with so many variables! Thank you, Bob! You went above and beyond.
7/25/2025
Keith M. VERIFIED CUSTOMER
Great job
7/25/2025
James U. VERIFIED CUSTOMER
He is a good listener and explained well
7/25/2025
Eric F. VERIFIED CUSTOMER
Everything was good with the car, so I was happy there. But, a tire rotation and multipoint inspection took 2 hours with an additional 20 minutes waiting for my car to come around after I paid. I was not expecting things to take that long - it felt a little disorganized overall today.
7/25/2025
Robert A. VERIFIED CUSTOMER
Very friendly and fast with the service
7/25/2025
Luke A. VERIFIED CUSTOMER
I scheduled my service weeks ago, and even dropped of my vehicle early this morning. When I dropped off my vehicle the service consultant asked when I needed the vehicle back. I said 3pm, to which he replied "oh sure, no problem at all!". I called for an update at 2pm and then 3pm and was told the agent would call me back, and the other consultant did not even offer to check on the vehicle for me. I never got a call back so I just decided to go in to the shop anyway and got there at 3:15pm. The consultant told me the vehicle was just wrapping up the oil change and it would only be 20 or 30min longer. Either that was a lie or your organization is so poor at communication that he was mistaken. Either way I didn't get my vehicle back until 4:40pm! Totally unacceptable.