As my first time there - I did not know how it worked. I love my car, and Bill told me what to expect. So I kept an eye on my phone but after getting there at 3:15 pm when it was very busy in the lounge. However, I wonder if I was forgotten because by 5:10 pm I still had not gotten an message and only I and a couple of other people were left and most in the lounge when I got there and the 10 or so people coming after me were gone. When I went to ask if things were done - I finally got the message on my phone
6/22/2025
Ryan C. VERIFIED CUSTOMER
Tanner was friendly and communicative. I’ve been getting my Toyotas serviced at Pedersen for 17 years with mostly positive experiences. One thing I’ve noticed of late: The service manager will recommend a service based on mileage without knowing the recent service history of the vehicle. Being a somewhat knowledgeable automobile guy, I know to consult my own records or have the manager actually look up when a service was last performed. However, I don’t see your average “soccer mom” knowing to do this, and there’s real potential to spend big $ needlessly. My last two service managers recommended services that had recently been performed, and it was up to ME to know they were unnecessary. They totaled over $1k. Tanner is relatively new in his position? I think he is one of the better service managers I’ve had.
6/22/2025
Linda D. VERIFIED CUSTOMER
Bill was prompt & thorough. He explained the service to be performed & the cost. Vehicle was readyp when promised.
6/22/2025
Alan H. VERIFIED CUSTOMER
William was excellent. Very professional, knowledgeable. Great customer service.
6/22/2025
Khristine G. VERIFIED CUSTOMER
I appreciated the prompt and attentive service I received. Kudos to Ken.
6/22/2025
Tami A. VERIFIED CUSTOMER
Charging 3% to use credit card is just bad business and greedy.
6/21/2025
Jeanmare E. VERIFIED CUSTOMER
Ken was fine, although it took longer than usual so he gave me a discount. But your pricing is outrageously stupid and now you're charging a 3% add-on if you use a credit card of any type just plain wrong. Not going to Peterson Toyota any longer
6/21/2025
Julia S. VERIFIED CUSTOMER
You said, 1 question!
6/21/2025
Larry C. VERIFIED CUSTOMER
Service Advisor, Alex, was excellent
6/21/2025
Julie N. VERIFIED CUSTOMER
My experience with Toyota today was awesome as always! Ken was very attentive and professional from beginning to finish.
And I really like the new report with videos. Great idea - love it.
6/21/2025
Barry D. VERIFIED CUSTOMER
Ken was very professional and knowledgeable. A great representative of your company!
6/21/2025
William C. VERIFIED CUSTOMER
Great
6/21/2025
Heather B. VERIFIED CUSTOMER
Very good service
6/21/2025
Barbara F. VERIFIED CUSTOMER
Please reconsider bringing back the express oil service.
6/21/2025
Kris K. VERIFIED CUSTOMER
He was very helpful and a pleasure to deal with.
6/21/2025
Kim S. VERIFIED CUSTOMER
Everyone there was so friendly and helpful. I appreciated it.
6/21/2025
Mitchell Z. VERIFIED CUSTOMER
This was the 4th time I have been here to replace the recalled bumper on our highlander. It still hasn't been replaced. From ordering the wrong car parts, to not finding all the damage in 4 trips. I now have to come back a fifth time to have the bumper replaced .
6/21/2025
William M. VERIFIED CUSTOMER
Yes! I loved getting to & from with complimentary uber service! THANK you☘️☘️????❤️????️????️????????????????????????
6/21/2025
Rena W. VERIFIED CUSTOMER
Robert attentively listened to my concerns and answered all my questions. He was very professional