I checked in for oil change and inspection. I was told it would be 1 -1 1/2 hours so I decided to wait. At the 2 hour mark I went to my service advisor to check on my Prius. I was told it would be another 10 minutes. It was 2 hr 23 minutes when I was done. I think this is unacceptable and bad customer service. I have been bringing my cars to Pederson for 15 years. I’m not happy
6/18/2025
Andrea H. VERIFIED CUSTOMER
Bob is always good to work with.
6/18/2025
Brian D. VERIFIED CUSTOMER
Bill was great and accommodating but the scheduling time for waiting for tire rotation for myself and oil changes. For customers in the waiting room was not satisfactory. In the past I wanted 4 hours for an oil change. It seems too many appointments scheduled and too long of wait time. I can get an oil change at Christian Brothers in 45 minutes and they always complete fluid checks and basic inspection. Service guys have always been great when signing in and checking out
6/18/2025
Jackie S. VERIFIED CUSTOMER
You guys are the worst!!! Now my car is getting held on because of your bad aercuce
6/17/2025
Edna M. VERIFIED CUSTOMER
Good experience. Very satisfied
6/17/2025
Sara F. VERIFIED CUSTOMER
All went well.
6/17/2025
Mary S. VERIFIED CUSTOMER
We appreciate Pederson Toyota and the service manager. We always get great service and we remain loyal customers!
6/17/2025
Bruce T. VERIFIED CUSTOMER
Tanner was very pleasant and the car was ready well within the time period he said.
6/17/2025
Alice B. VERIFIED CUSTOMER
Will be happy to share my experience.
6/17/2025
Chrissy W. VERIFIED CUSTOMER
He was great. Thank you
6/17/2025
Elizabeth B. VERIFIED CUSTOMER
The car is fine. But we waited almost 3 hours for the service to be completed.
Trevor could have come and told us what was going on, but he didn't.
This was for a routine service appointment. There was nothing wrong with the car.
6/17/2025
Jeff G. VERIFIED CUSTOMER
When I dropped off my vehicle I was told it would take 90-120min and I would get a text when ready, or at least review the report.
After 4 hours I never received any communication despite to check on vehicle after 3 hours.
Also, I had to pay for service before ever receiving the service report
I’ve had my vehicle serviced by Petersen for a number of years and never had such poor service. Also, the vehicle has only ever been serviced by Toyota dealerships.
6/16/2025
Rustam A. VERIFIED CUSTOMER
I am absolutely disappointed with the service, as this is the second maintenance and the second time they give me a car with scratches on the side fender. The manager promised that they will fix it, but I am not sure whether I am ready to trust my car to Toyota Pederson again in the future.
6/15/2025
David F. VERIFIED CUSTOMER
Ken provided top-notch service!
6/15/2025
Melinda L. VERIFIED CUSTOMER
Tanner was great - very personable and knew his stuff. We were, as usual, very pleased.
6/15/2025
Henry D. VERIFIED CUSTOMER
Our first visit. The car addition looks great.
6/15/2025
Kayla M. VERIFIED CUSTOMER
From the time we pulled into the service bay til the time we pulled off the lot, our experience was very pleasant! The tech and service advisor was in touch every step of the way, with what was advised to be done. Ken and his service staff was so friendly!
6/15/2025
James S. VERIFIED CUSTOMER
Very satisfied with the car & service by Pederson.
6/14/2025
Gm Associates,. VERIFIED CUSTOMER
I was not informed in advance of the additional charge for using a credit card. This seems absurd for a car dealer