They went above and beyond and took care of my issue.
6/13/2025
Corey D. VERIFIED CUSTOMER
**** always gets me in and out with no trouble. He is will to spend his time explaining and talking through services needed vs services recommended. He always has a pleasant demeanor and good attitude.
6/13/2025
Del N. VERIFIED CUSTOMER
I was completely satisfied with the service and the 1: 30 pm appointment was the best. Is there a 1:00 pm? Just wondering. Love the RAV4, the service, and the professionalism of staff. Del N
6/12/2025
John C. VERIFIED CUSTOMER
Nice people!
6/12/2025
David D. VERIFIED CUSTOMER
Tanner is great! Good communication and a quick turnaround on each job. Hope to work with him again next time. Thanks!
6/12/2025
Rick B. VERIFIED CUSTOMER
Extremely expensive and very frustrating and disappointing for the cost I was quoted to repair my sunroof. On the 2014 4Runner. Cost of over $6,000 is ridiculous
6/12/2025
Cat H. VERIFIED CUSTOMER
This was not a big deal; it just caused some confusion. I was told that the driver’s side brake light was out and the service rep quoted a price of $30 to replace it, which I declined thinking if it’s a matter of replacing a bulb, I can do that myself. I later learned that the entire tail light assembly has to be replaced, and the parts department quoted ~$225 for the part (plus labor). I found the correct OEM tail light assembly for my car online for $155 with free shipping, ordered that and hopefully will be able to install it myself.
6/12/2025
Olivia T. VERIFIED CUSTOMER
Alex took the time to explain all of the service my car needed. I had questions about what would be needed in the future. I was able to keep my schedule and was given a ride to a scheduled class. It made everything so easy!
I feel that Alex knows my RAV4. Future visits will be scheduled with him and the team. All were very helpful today. Thank you!
6/12/2025
Alex C. VERIFIED CUSTOMER
**** was great!
6/12/2025
Danielle B. VERIFIED CUSTOMER
Thank you. I enjoyed working with Alex.
6/12/2025
Edward M. VERIFIED CUSTOMER
Ken was great really helped me out. He got us in quickly and had great customer service
6/12/2025
Nicole W. VERIFIED CUSTOMER
Fast, efficient and friendly!
6/12/2025
Roger H. VERIFIED CUSTOMER
Took 1hr and 45 minutes for an EXPRESS oil change by appointment for $90+ $ and your profit inspections all was come up to $1000 recommendations
6/12/2025
Sharon S. VERIFIED CUSTOMER
Ken was very friendly and professional. He kept us updated and did everything in a timely manner. Thank you Ken.
6/12/2025
Jessica E. VERIFIED CUSTOMER
Not happy that a little plastic cover for my side view mirror takes $550 to replace the whole damn mirror
6/12/2025
David B. VERIFIED CUSTOMER
Bob was great. I have no issues with his service at all. I do, however, have several issues with the way the service department is managed. The first being the way the service advisors computers are set up. We walked in, and there was no one at the first podium. We stood there for several minutes while all the service advisors were at their computers, but couldn’t see us so we went unnoticed. Finally someone saw us and came over.
When I went to pick my car up, I was ONLY allowed to talk to Bob. Even though there were several advisors, and all I needed was to pick up my key, I was told I had to stand in line at Bob’s desk until he served 3 other people. Why on earth would I need to discuss this only with Bob? Even if there was something I would need to discuss with someone, why can’t the other advisors tell me what the notes say?
After waiting for several minutes I asked someone if there was anyone else I could speak to. He took me to another advisor who seemed like he couldn’t be bothered to help me. So I said “I’ll just grab my key myself then” then suddenly he had time to help me.
Stop wasting people’s time with arbitrary rules. Overall I’m incredibly unsatisfied with my experience.
6/11/2025
Robert B. VERIFIED CUSTOMER
Tanner was very courteous and kind and they did an excellent job changing my oil
6/11/2025
Lynn M. VERIFIED CUSTOMER
Very satisfied
6/11/2025
Camille S. VERIFIED CUSTOMER
Time to get a newer car in about two years. Still in love w/ my FJ….clearly.
6/11/2025
Cynthia S. VERIFIED CUSTOMER
I strongly object to the 3 % credit card fee that you are charging. I expect that you can find a solution that doesn’t impact your customers