The service advisor I worked with was great. The salespeople I talked with as I walked the lot while my truck was being worked on were very helpful but not pushy which I appreciate. The one thing I didn’t like was the tech working on my 2003 Tundra marked down that the transmission was sealed when it isn’t annd didn’t check the level or condition of the fluid and that makes me question how thoroughly the inspection was.
6/8/2025
Brennen J. VERIFIED CUSTOMER
My oil change appointment was at 9:30. Dropped my truck off at 9:25. Told him no huge rush but my appointment is still at 9:30. Truck not done until 2:45, get there at 3. Took 15 minutes to get my truck and had to go to a different service advisor to pay. Will be the last time I do any business with Pedersen!
6/8/2025
Dianne M. VERIFIED CUSTOMER
The only drawback to the service experience yesterday was the very small and crowded waiting room with no open seats. Otherwise, the service itself was prompt and professional. The agent was friendly and professional as well. Thank you.
6/7/2025
Kevin H. VERIFIED CUSTOMER
Every time I come in for even something simple it takes at least 3 hours... What's the use of creating an appointment for a simple tire rotation or oil change when it's going to be 3-4 hours of my day?! Seriously, there is no way I'd ever come back if I had not prepaid the service package. I understand that diagnosis of problems and such can lead to unpredictable timing, that's fine. But you should have a good enough planning system that a 3:00 appointment for a routine oil change and tire rotation should not take any more than an hour at most - not 3 or 4. It's insane.
6/7/2025
Hob W. VERIFIED CUSTOMER
He was excellent!
6/7/2025
Phillip P. VERIFIED CUSTOMER
Bill explained the service items that needed to be addressed and took good care of us today. He was very helpful.
6/7/2025
Jannea B. VERIFIED CUSTOMER
20 out of 20 thank you!
6/7/2025
Ruth R. VERIFIED CUSTOMER
Surprised at the credit card fee of 3%. It would have been appreciated to have known this ahead of time. **** was very helpfull today and great to work with.
6/7/2025
Evelyn B. VERIFIED CUSTOMER
Much better this time.
6/7/2025
Kelly G. VERIFIED CUSTOMER
When I arrived, Trevor was on the phone. Another person let him know I was waiting. I waited and waited. The first person then said that he would check in my vehicle. He did and said he thought it would be about 2 hours, and Trevor would let me know if it was going to be longer. After 3 hours, with no communication at all from Trevor, I messaged him through your messaging system. No response. I texted the number sending the automated messages. No response. I called his desk phone and left a message. No response. At 3.5 hours I went out to his desk to see when my vehicle was going to be ready. Instead of apologizing for my wait or his lack of communication, he just said, well I just got it back. Not good enough. I was late for a meeting because of the slow service and lack of communication. The bags that my tires were put in also looked like they had been rolled around in the dirt. After unloading my tires into my garage, my hands were completely black. Why use bags at all if they’re going to be covered in dirt? I’m very dissatisfied with my entire experience.
6/7/2025
Rick B. VERIFIED CUSTOMER
Trevor was helpful
6/7/2025
Jeanne K. VERIFIED CUSTOMER
Alex was awesome
6/7/2025
Paul M. VERIFIED CUSTOMER
Good stuff!
6/7/2025
Carolyn P. VERIFIED CUSTOMER
It would have been nice to have the servicing of the car in one day.
6/7/2025
Patricia S. VERIFIED CUSTOMER
The video of the inspection is awsome. Wish that was started years ago.
6/6/2025
Jordan Y. VERIFIED CUSTOMER
Tanner and the older gentleman who greeted me on my arrival were attentive, kind, and my service was quick and felt efficient.
6/6/2025
Sofia M. VERIFIED CUSTOMER
Okay
6/6/2025
Jimmy M. VERIFIED CUSTOMER
Great service!
6/6/2025
Cathy J. VERIFIED CUSTOMER
I am always treated well at Pedersen Toyota. Tanner was thorough, considerate, informative and very capable as he dealt with me and my appointment. Thank you!
6/6/2025
Rachel B. VERIFIED CUSTOMER
Bob my service rep was great! However, I will not be back, you have lost my patronage! I have been a client for many many years and have spent hundreds and hundreds of dollars every year without fail, but I will no longer be a customer.
For you to start charging us 3% on our credit card payment is absolutely absurd!!!! That is part of the cost of doing business, and as a huge corporation, that is part of your overhead. I will take my business elsewhere to a place that is not run by greedy management. If you were a small business, instead of a huge corporation, perhaps I could understand, good luck staying in business, I know a lot of other people who feel the same way!