There was very little communication after dropping off my vehicle. I also waited longer for an appointment so my windshield wipers could be replaced, however they were not in stock and never ordered. I feel like there was poor planning and communication overall.
7/13/2025
Dana L. VERIFIED CUSTOMER
Thank you!
7/13/2025
Jeremy S. VERIFIED CUSTOMER
Overall satisfied, but did notice the tech did not remove and apply the next service sticker (was laying on front seat), the maint notification was not reset, and the receipt for my state park pass from the glove box was sitting on the dash. Just thought you should know.
7/13/2025
Thomas R. VERIFIED CUSTOMER
****, Derrick, Trevor and Dorian were all very helpful with my vehicle and I will be coming back. Don't lose people like them they are rare to come by.
7/13/2025
Steve G. VERIFIED CUSTOMER
Ken, was very helpful and nice too. Thanks.
7/13/2025
Christopher J. VERIFIED CUSTOMER
Although your service is always great. My wife brought our car into Pedersen. They refused to work with her and talk to her because my name is on the account. Also the tech/service team sent me the options to fix and the associated prices at the same time they said the car was done. This led to a major confusion that resulted in my wife waiting in the lobby 2 hours after the car was done because I was under the assumption the filters I authorized were getting changed
7/13/2025
Eileen M. VERIFIED CUSTOMER
We had limited interaction, but all went smoothly.
7/13/2025
Martin S. VERIFIED CUSTOMER
?
7/13/2025
Andrew S. VERIFIED CUSTOMER
You guys did a great job
7/13/2025
Brenda D. VERIFIED CUSTOMER
Professional and quick! Love the service dept!
7/13/2025
Susan M. VERIFIED CUSTOMER
Great service!!
7/13/2025
Christine T. VERIFIED CUSTOMER
Bob was very helpful, especially when he told me that it was going to take 2-2.5 hours to complete the service and he said that he can have an Uber take me home and pick me up when the service was completed. For me this was above and beyond. I’ve waited at other places in the past for hours with no options. Cudos to Bob and Pedersen Toyota.
7/13/2025
David S. VERIFIED CUSTOMER
Thank you for your services
7/12/2025
Sami E. VERIFIED CUSTOMER
Great customer service!
7/12/2025
Tammara G. VERIFIED CUSTOMER
Service was pleasant and prompt.
7/12/2025
Jadelyn B. VERIFIED CUSTOMER
Ken told me I would get a text when my car was ready. After waiting an hour and a half for an oil change I went out there, asked if my car was ready, and he said your car is ready! Was he going to send me the text or just let me keep waiting in the waiting room? Super annoying.
7/12/2025
David G. VERIFIED CUSTOMER
This was really my first service experience with Pedersen. Although I did drop it off to have accessories installed earlier. It turns out that installation was the problem. After that appointment, my power tailgate stopped working. I thought it was a bit glitchy before then, so I didn’t equate the complete failure to the installation. I called to make an appointment and was told I would have to wait several weeks for the appointment. It turns out that the problem was the tonneau cover installed at your shop. I will say that your service advisor, Robert Troutman, was very professional and helpful. I bought my new Toyota locally because I tend to rely on the dealership for service. This was an inauspicious first experience. Hopefully, it will improve going forward.
7/12/2025
Jenifer C. VERIFIED CUSTOMER
KEN DOES A GREAT JOB. HIS CUSTOMER SERVICE IS WHAT HAS MADE ME PEDERSON TOYOTA CUSTOMER. I WILL BE BUYING MY NEXT VEHICLE FROM PEDERSON.
7/12/2025
Kent L. VERIFIED CUSTOMER
Ken was friendly courteous and professional. Answered all my questions and vehicle delivered right in time. I am very pleased.