Justin did a real good job with keeping up on the progress of my car.
6/11/2025
Rickey F. VERIFIED CUSTOMER
Ken was great. Very courteous and professional. He answered all of my questions and held up the Pedersen reputation for excellence. Thank you Ken!
6/11/2025
John L. VERIFIED CUSTOMER
Everything was fine except they forgot to check the tires rotated box - which is what the vehicle was brought in for. After rechecking, they said the tires were rotated and the box was missed being marked. I have to trust that the rotation was done.
6/11/2025
Tiffany H. VERIFIED CUSTOMER
Multiple times in the shop for the same problem very frustrated. Buying our certified new hylander was a great experience, but a month later nothing but disappointment trying to get it fixed :(
6/11/2025
Scott A. VERIFIED CUSTOMER
Pedersen is aware of our dissatisfaction. They had our vehicle for over two months with a part supposedly on back order. When I showed them where to order it instead, they finally did, and then tried to say it still would not show up. When it did show up, we finally got the car back. It is not the first issue with Pedersen and with this car. Three new cars purchased there. Loyally serviced all 4 of our Toyotas there. Multiple people we have referred to them from Estes. Plans to buy a Sequoia next year. We are not “complainers,” but enough is enough. While this car was still sitting in limbo it made it easy to make the decision to buy our other daughter a Forester instead of another RAV4, and to buy it anywhere but Pedersen. And now we will look for somewhere that wants the business of servicing our 3 Toyotas and selling us a new Sequoia next year that they will take care of us at an acceptable level. If that is no longer something we can find at another Toyota dealership, we will no longer be Toyota customers either. We have been loyal Pedersen and loyal Toyota clients since 2018–you had to work really hard to lose that loyalty, but here we are.
6/11/2025
David W. VERIFIED CUSTOMER
Thanks
6/11/2025
William C. VERIFIED CUSTOMER
Thank you all for your service.
6/10/2025
Susan T. VERIFIED CUSTOMER
The service was great
Mr Reed was efficient and quick
6/10/2025
Michele M. VERIFIED CUSTOMER
Excellent customer service!
6/10/2025
Julie I. VERIFIED CUSTOMER
Very efficient! Thank you.
6/10/2025
Daniel D. VERIFIED CUSTOMER
Thank you to Justin for truly checking my vehicle and saving me money! I thought I was due for a break change, but he gave me an honest inspection. Thank you to the Toyota team for your help today!
6/10/2025
Kyle K. VERIFIED CUSTOMER
I was very pleased with how quickly the service was performed on my vehicle in the past it would take 4 ot 5 hours for an oil change and tire rotation and today only took about an hour
6/10/2025
Sherry M. VERIFIED CUSTOMER
Excellent experience!
6/10/2025
Sue L. VERIFIED CUSTOMER
Very professional
6/10/2025
Jennifer D. VERIFIED CUSTOMER
I appreciate the videos of the service that was done.
6/9/2025
Walter B. VERIFIED CUSTOMER
There was a 30-minute delay between the “car ready” message & when it was delivered/received. Next time I will ask for a call.
6/8/2025
John R. VERIFIED CUSTOMER
VERY unhappy. My truck is now leaking oil on my new driveway and garage floor.
I want to be in your shop when the skid plate is removed to see where it is leaking from.
I need a phone call asap.
****-****-xxxx.