Pedersen Toyota Auto Repair Service

Bill is always knowledgeable and helpful!

Ken was friendly, knowledgeable and prompt! Overall, great service!

**** and Chris were superb

It was very efficient and professional. I appreciated the older gentleman that was the concierge. See you for an oil change. Thanks

It's always a breeze getting my car serviced at Peterson.

**** has served me for the 10 years I have lived in Loveland. He shares the information and his experience to hell me make he right decision to keep my 2009 Prius running smoothly and dependably.

When picking up the car after the service, they told us to wait outside while they brought it. The problem was they didn’t bring it. After 20+ minutes we checked back and the key was hanging on a hook and no one seemed to care. A service representative asked if that was our key. We believe it was, so we took it and went to get the car ourselves. We found the car almost completely blocked by what appeared to be a drilling rig and another truck. We were barely, and I mean barely, able to squeeze the car out of the parking spot. We left feeling that no one in the service department cared about us and our need to get our vehicle. Everyone seemed too busy to care.

Every thing went well. No worries

Tanner does his best to make sure I am taken care of. I always go to him now

Alex was great to work with. He went above and beyond

Keep up the great work, you always impress me!

The service was absolutely perfect! I mentioned that the seat belt alarm goes off for the passenger seat and that was missed. I want to make sure it’s documented for the warranty. ( I buckle the belt for now to stop it. Otherwise amazing service! Thank you! - Mark

Ok

I was not satisfied with my appointment at Pedersen Toyota at all. I made an appointment and discussed the issue i was having entering my vehicle into programming mode to program key fob. Obviously Toyota representatives are busy and have their hands full. So they are so quick to enter an appointment date on the computer and scoot you out the door when no notes were taken regarding the service needs. The day of the appointment i was busy and needed to drop the vehicle off and join a FaceTime meeting. For one hour Toyota had my vehicle and didn't do anything with it awaiting my response to an automated text asking to discuss what my vehicle service needs are. I had already told a Toyota representative what the needs were during the scheduling of the appointment in the first place. If they wrote something down when I spoke to them first then they would know what I need and so I can pull in the day of service and hand them the keys and they could get to work. They didn't do anything with the vehicle and wasted 1 hour, and when I came back in, spoke about what I needed was quick and simple, said they have a half hour to do it, or I need the vehicle and split, they could no longer meet my timeliness needs and no service was even performed. Im upset about the waste of my time.

**** kept me up to date while my Truck was in the shop. He was thorough with me on everything that needed to be done with my Tundra. He made sure I had a loaner vehicle while the work was done (over 3 days).

Tanner was awesome!

Everyone was great but service was very slow. I showed up at 3:45 and didn’t get my truck back until 5:15.

Ken was very nice and talked me through my first experience at Pedersen. Overall great experience.

Thank you!

Tanner is great. He is professional and res.