You were very nice and professional thank you much
8/5/2025
Dave B. VERIFIED CUSTOMER
Ken was very patient with me and answered all my questions
Took 2.5 hours for an oil change
8/4/2025
Charles W. VERIFIED CUSTOMER
Your team member who performed the maintenance on my vehicle had accessed the trunk for an inspection. Because I was unaware of this inspection I had a few items in the trunk. When I got the car back and accessed the trunk I noticed the carpet was bulging and some stuff was missing. These items were sitting where the spare tire would be, with one pressing against the wire loom connection for the rear electric motor. I also noticed some inspection port plugs pulled and not put back into place, leaving the trunk floor exposed to the elements. If I were aware beforehand of an inspection in the trunk I would have cleared out anything in there, but I believe it wasn't right to let all my stuff get thrown to the bottom and covered back up in a rush. If I would have set anything in the trunk that had some decent weight I could have damaged the wire loom underneath.
8/4/2025
Paul S. VERIFIED CUSTOMER
Kind, professional and prompt with information
8/4/2025
Dave C. VERIFIED CUSTOMER
Tanner was friendly and professional. Told me exactly what was going to be done and asked if I had any questions or concerns.
8/3/2025
Jim B. VERIFIED CUSTOMER
Very friendly and knowledgeable.
8/3/2025
Alejandro M. VERIFIED CUSTOMER
First experience at Pedersen. Quite impressed, friendly service advisor and really appreciated the videos from the tech. All around great experience.
8/3/2025
Steven L. VERIFIED CUSTOMER
Ken was engaged in the conversation and listened to my needs. He was honest about the time frame (low on staff) that it would longer than usual. It was not a big deal knowing that upfront. Very courteous with useful information.
8/3/2025
William B. VERIFIED CUSTOMER
There were 2 items that were recommended that I didn't feel were necessary. Alex didn't try to get me to have them done which made me feel better and accepted my decision.
8/2/2025
Wade J. VERIFIED CUSTOMER
Had a. Appointment at 12:30 on Friday. My car was not even looked at until 3 pm. They had to keep my car to order a part and it did not get there until 2pm Saturday. I finally got my car back on Tuesday.
8/2/2025
Jeremy S. VERIFIED CUSTOMER
A+ service from Alex. Will be back.
8/2/2025
Teri T. VERIFIED CUSTOMER
**** is awesome!
8/2/2025
Jason W. VERIFIED CUSTOMER
Great Service!
8/2/2025
Paul B. VERIFIED CUSTOMER
Everyone was extremely friendly and.
8/2/2025
Karen D. VERIFIED CUSTOMER
Quick and courteous service
8/2/2025
Becky K. VERIFIED CUSTOMER
Ken was great
8/2/2025
Pamela L. VERIFIED CUSTOMER
Bill was very knowledgeable, curtious, and the service was completed when he said it would be
8/2/2025
Michael V. VERIFIED CUSTOMER
Ken was really easy to work with. Thank you, Ken.
8/2/2025
James O. VERIFIED CUSTOMER
Great service as always. thanks ????
8/1/2025
Sara H. VERIFIED CUSTOMER
I waited in the garage area for 15 minutes without a single person acknowledging that I drove in. After 15 minutes, I asked a person behind a desk what I needed to do, the gentleman responded to "just wait". A simple wave or smile would have gone a long way, especially since this was the first time my vehicle was being serviced and I was unsure of the protocol.