The digital icons on my dashboard were changed to some garbage I can’t read and don’t want. If they have to mess with my dashboard during the analysis of my car, at least they could switch them back. Now I have to go back to the dealer, since I haven’t been able to figure out how to correct the problem myself. Outside of this specific issue, everything else was handled well.
8/6/2025
Allan C. VERIFIED CUSTOMER
Prompt and professional service
8/6/2025
Erik P. VERIFIED CUSTOMER
Fast and efficient. Great experience after waiting a month on another dealer only to be told to go elsewhere
8/5/2025
Jacqueline P. VERIFIED CUSTOMER
Exceptional customer service from Ken as always.
8/5/2025
Mark W. VERIFIED CUSTOMER
Video done by the technician was done very fast and hard to follow. I had asked for my air filters to be blown out. This was not done and were not even checked off on the inspection sheet. I returned to the service station because the cover to my in cabin filter had not been secured, a bolt fell out and the glove box would not stay closed. When I retuned Alex was great. He was very apologetic and fixed everything right there in the service center drive up. Alex went above and beyond to ensure everything was done right. Little upset with the sloppy work done by the technicians. Please slow down a little bit and make sure you are recording before you start talking.
8/5/2025
Mark E. VERIFIED CUSTOMER
Alex did an outstanding job! He was very knowledgeable about what services were necessary on my vehicle and kept me updated about any changes or concerns. Thanks for the great service!
8/5/2025
April M. VERIFIED CUSTOMER
Thumbs up
8/5/2025
Randy H. VERIFIED CUSTOMER
You guys did a good job !
8/5/2025
Douglas M. VERIFIED CUSTOMER
Unlike your sales department when we purchased our Tacoma, the service department did very well today. Tanner kept me informed and the service was timely.
8/5/2025
Richard H. VERIFIED CUSTOMER
We were very happy with the customer service. We were early for our appointment, and they got us in and out by the time of our appointment.
8/5/2025
Cyndi D. VERIFIED CUSTOMER
Thanks Alex!
8/5/2025
Timothy W. VERIFIED CUSTOMER
You were very nice and professional thank you much
8/5/2025
Dave B. VERIFIED CUSTOMER
Ken was very patient with me and answered all my questions
Took 2.5 hours for an oil change
8/4/2025
Charles W. VERIFIED CUSTOMER
Your team member who performed the maintenance on my vehicle had accessed the trunk for an inspection. Because I was unaware of this inspection I had a few items in the trunk. When I got the car back and accessed the trunk I noticed the carpet was bulging and some stuff was missing. These items were sitting where the spare tire would be, with one pressing against the wire loom connection for the rear electric motor. I also noticed some inspection port plugs pulled and not put back into place, leaving the trunk floor exposed to the elements. If I were aware beforehand of an inspection in the trunk I would have cleared out anything in there, but I believe it wasn't right to let all my stuff get thrown to the bottom and covered back up in a rush. If I would have set anything in the trunk that had some decent weight I could have damaged the wire loom underneath.
8/4/2025
Paul S. VERIFIED CUSTOMER
Kind, professional and prompt with information
8/4/2025
Dave C. VERIFIED CUSTOMER
Tanner was friendly and professional. Told me exactly what was going to be done and asked if I had any questions or concerns.
8/3/2025
Jim B. VERIFIED CUSTOMER
Very friendly and knowledgeable.
8/3/2025
Alejandro M. VERIFIED CUSTOMER
First experience at Pedersen. Quite impressed, friendly service advisor and really appreciated the videos from the tech. All around great experience.
8/3/2025
Steven L. VERIFIED CUSTOMER
Ken was engaged in the conversation and listened to my needs. He was honest about the time frame (low on staff) that it would longer than usual. It was not a big deal knowing that upfront. Very courteous with useful information.
8/3/2025
William B. VERIFIED CUSTOMER
There were 2 items that were recommended that I didn't feel were necessary. Alex didn't try to get me to have them done which made me feel better and accepted my decision.