Bill was very kind and got me in and out in about an hour for my 10,000 mile check up. Great service.
8/7/2025
Nicholas K. VERIFIED CUSTOMER
Alex was great. Easy visit and friendly.
8/7/2025
Jeffrey S. VERIFIED CUSTOMER
Great service! Very professional! Love the Uber rides!
8/7/2025
Jan H. VERIFIED CUSTOMER
Very resourceful and informative. He explained things satisfactorily.
8/7/2025
Christopher N. VERIFIED CUSTOMER
Great work
8/7/2025
Roxane F. VERIFIED CUSTOMER
Very satisfied with your service for the last 15 years
8/7/2025
Barbara S. VERIFIED CUSTOMER
Mr fisher was very knowledgeable, helpful and friendly with all my questions. He is a great employee to have! Thank you for today’s service
8/7/2025
Patricia F. VERIFIED CUSTOMER
I was very satisfied - as always!
8/7/2025
Patrick E. VERIFIED CUSTOMER
No need to contact me. I was just frustrated with my service because of the lack of communication. The service took much longer than expected and I reached out to my service rep three times to ask for an estimated completion time, but he never responded. Eventually, I asked a different service rep about the status of my car only to learn that it must have been ready for some time but nobody contacted me.
8/6/2025
Michael G. VERIFIED CUSTOMER
Tanner is very customer service oriented and that is appreciated
8/6/2025
Virginia K. VERIFIED CUSTOMER
Personable- fast- excellent service. Video is a great addition.
8/6/2025
Ryan V. VERIFIED CUSTOMER
I was out running errands when I received the report from the mechanic, including the checklist and video clips. I took time to review them both and during the video clip, the tech notices an oil leak around the gasket on the oil pan. There was no mention of that in the report or any clear intention to address the issue in the report. I had to point it out to the customer service rep when I arrived to check out the car. First, the car has less than 20k on it and shouldn't be leaking any oil already. Secondly, it feels like there was no intention of addressing it. Seems kind of shady. I not only had to point it out, but instead of immediately addressing it, I have to reschedule another appointment in 2 weeks for a other diagnostic and likely another appointment in a month to actually address the issue. Not the service I expected or thought I might receive from a longstanding dealership.
8/6/2025
Not Provided. VERIFIED CUSTOMER
2pm routine maintenance went over night and 7 total business hours due to staffing issues.
8/6/2025
Ronald H. VERIFIED CUSTOMER
Trevor was great but I had an appt at 2pm and work was to be completed around 4pm. Trevor came a little after 5p to advise my car wouldn't be completed that day and could I leave it overnight he did offer to Uber me home. I chose to have my husband pick me up instead at 9:30. I received information that my car was finished so I had to come back today to pick it up. Trevor did remove 10% of the bill which I did appreciate. I just feel that if people were calling in sick yesterday that one would've called me knowing that had a 2 o'clock appointment and chances are I probably wouldn't get it completed. when I was there a little while ago having my 4runner worked on I asked for a windshield wipers to be replaced. I got home only to find out, They never replaced them but yet I paid for that so it just seems like the service isn't quite the same as it used to be at this location, which is frustrating because I'm pretty loyal.
8/6/2025
William K. VERIFIED CUSTOMER
Ken and all the other service representatives did a great job taking care of me. The usual great service!
8/6/2025
Michelle C. VERIFIED CUSTOMER
I made an appointment for an oil change and was there 2 hours waiting on my car. I was highly disappointed and doubt I will be back. Lexus service is ten times better.
8/6/2025
Kay G. VERIFIED CUSTOMER
Thank you too
8/6/2025
Thomas S. VERIFIED CUSTOMER
Thanks for your work!
8/6/2025
James H. VERIFIED CUSTOMER
Front fender flares replaced. One of those still has a gap, not ****’s fault, will talk to the manager of the service department.
8/6/2025
Bob P. VERIFIED CUSTOMER
Alex was very friendly and professional and I had an excellent experience. Thank you Alex!