Service tech was unaware of our Platinum Coverage. Service Texh told my husband to figure out the cracked windshield situation. My husband had to track down proof of our Platinum warranty.
8/10/2025
Monica F. VERIFIED CUSTOMER
1st time visit to Peterson Toyota and I'm thoroughly impressed. Thanks for the videos! And the on time service!
8/10/2025
Preston O. VERIFIED CUSTOMER
The plate underneath the oil was not screwed on. Luckily the bolt was still in the hole loosely hanging.
8/10/2025
Hanna S. VERIFIED CUSTOMER
Bill was great!
8/10/2025
Kate B. VERIFIED CUSTOMER
The service was good, but the billing was poorly done. Things were tacked on either accidentally or on purpose that I never authorized. The billing was confusing at best, scammy at worst. He seems like a busy guy so I’m giving him the benefit of the doubt but messing up a bill as big as these is a big deal. Service was great, customer service was great, but the stress over the inconsistency of the pricing was extremely stressful. Better breakdowns of the bill accross the system seems necessary if customers can pay bills online.
8/10/2025
Nicolas S. VERIFIED CUSTOMER
Bill was very professional and transparent. I appreciated his help and professionalism.
8/10/2025
Tyson B. VERIFIED CUSTOMER
Service folks were fine. I never got the second alert text and tried calling and sending messages and the system didn’t seem to work.
8/10/2025
Dorothy A. VERIFIED CUSTOMER
We had a few glitches with our new 4 runner. Ken was helpful and is going to talk with Toyota about these problems which we appreciate
8/10/2025
Teguh S. VERIFIED CUSTOMER
Good job, thank you so much .
8/9/2025
Jean S. VERIFIED CUSTOMER
The staff at Pedersen Toyota is terrific!
8/9/2025
Colleen F. VERIFIED CUSTOMER
When I first drove into the service bay I waited for at least five minutes being ignored. There was someone right br me who simply ignored me. I finally had to ask for his attention. He told me I had to wait for my assigned person located two vehicles down.He was obviously not busy at the time but simply refused to help refused me until I finally forced the issue. VERY
FRUSTRATING.
8/9/2025
Peggy O. VERIFIED CUSTOMER
The technician recommended $500 of additional service (AWD fluids, brake flushing, fuel injection). Fortunately I declined it. Later, in looking back at the 2024 service report, I saw that all 3 of those were done then. I would have thought that someone would have checked our previous service before recommending the work.
8/9/2025
Karen D. VERIFIED CUSTOMER
I made the mistake of “waiting” for my service this time. Will never do that again…,
8/9/2025
Lawrence K. VERIFIED CUSTOMER
Very satisfied with service except now every time I get in the car anytime comes on that it needs service. How do I turn this notification off? Thanks
8/9/2025
Kristin K. VERIFIED CUSTOMER
Bill was great! The check in process and everything after was super easy. Thank you!
8/9/2025
Jordan C. VERIFIED CUSTOMER
Good job !
8/9/2025
Terry B. VERIFIED CUSTOMER
First time I have ever used your service department
8/8/2025
Tabitha F. VERIFIED CUSTOMER
Bill is great. This is the second time he’s been my service agent, and each time he was communicative, proficient and professional.
8/8/2025
Renate W. VERIFIED CUSTOMER
Great service, I really liked being kept informed ! Thank you for the great service