Haven't gotten reply to my question about whether or not I need coolant flush. Recommendations at last service on Sat said I did, but my records indicate it was done on Feb 2 of 2024.
8/18/2025
Piotr L. VERIFIED CUSTOMER
Thank you
8/17/2025
Bruce E. VERIFIED CUSTOMER
Ken was super outstanding!! Also 2 days ago Alex Saunders did a wonderful job also!! You have great employees!!!
8/17/2025
Wayne C. VERIFIED CUSTOMER
Smooth service. Pleasant interaction. Thanks!
8/17/2025
Carlie Q. VERIFIED CUSTOMER
Thanks so much!
8/16/2025
Jeffrey T. VERIFIED CUSTOMER
Justin is best in class customer service. Anything that you can do to recognize him for his efforts is well deserved!
8/16/2025
Thomas G. VERIFIED CUSTOMER
Very satisfied with getting my battery and key fob resolved in an emergency. Thank you
8/16/2025
Charles O. VERIFIED CUSTOMER
Justin is a treasure. Every visit to Pedersen service is a pleasure. Thank you.
8/16/2025
Ann D. VERIFIED CUSTOMER
Bill is my favorite service manager. He answers all my questions so I can understand. He’s great
8/16/2025
Christopher R. VERIFIED CUSTOMER
Great service. Top notch.
8/16/2025
Seth D. VERIFIED CUSTOMER
My Tundra was dropped off and did not enter the shop for 2 weeks. The job was supposedly to take 3 to 4 days. After calling to check after 11 days Trevor told me another vehicle was getting an engine swap, and 2 couldn’t do 2 at once. No one called to update me , nor did they work on the problem until after I spoke with the service manager and the General sales manager.
8/16/2025
Sidney R. VERIFIED CUSTOMER
I got a text at 5:09 saying my car was done and I needed to pick it up by 5:30. No time for an Uber drive back. Person was really busy and had no time or information for me, like why my 7 month old car needs lower control arm replacements.
8/16/2025
Sandra W. VERIFIED CUSTOMER
You are all friendly and helpful. I feel your desire to do the best you can!!!
8/16/2025
Thad P. VERIFIED CUSTOMER
Trevor conducted a very good conversation to analyze the issue and determine what to do about it.
8/16/2025
Henry B. VERIFIED CUSTOMER
Tanner is very professional. He did a great job answering all of my questions, helped me avoid a tire rotation and prepared me for an upcoming tire purchase. Made some solid recommendations and tried to help me find samples on the Lot. I will be back in part because of Tanner.
8/16/2025
Lawrence S. VERIFIED CUSTOMER
Great service team.
8/16/2025
Nathan G. VERIFIED CUSTOMER
Very informative and very knowledgeable about what he was doing. He was training a new employee and he took the time to explain why and what to do!
8/16/2025
Dennis S. VERIFIED CUSTOMER
Alex was terrific. Thank you!
8/16/2025
Doug B. VERIFIED CUSTOMER
Keep me informed
8/15/2025
Bill R. VERIFIED CUSTOMER
It was the worst customer service experience I’ve ever had at Pedersen. Mr Downs was rude, unresponsive and apparently, vindictive regarding my only other experience working with him when he tried to bill me for a repair that I didn’t approve. As I recall he seemed very agitated about having to eat it. I had forgoten about it but recalled it while wondering, “Why is this guy being such a jerk?”.
I’m considering finding another shop for any future work on my Toyotas.