I realized that the windshield wipers that I had paid for were not replaced. I called when I discovered this and I returned and they were replaced. I appreciate the quick service when I returned. This was my first time at Pederson so this did not give me a good impression.
8/23/2025
Tom P. VERIFIED CUSTOMER
Due to a high work load, we had to wait an unusual amount of time to be waited on.
8/23/2025
Bret M. VERIFIED CUSTOMER
I think it would help to mention that when I arrived, my appointment was listed on a hard copy list that one service rep had, but it was not in the tablet-based system. This was an appointment set up by my salesman upon purchase of the vehicle.
8/23/2025
Nic K. VERIFIED CUSTOMER
Very satisfied with my interaction with Trevor
8/23/2025
Bradley B. VERIFIED CUSTOMER
enuf emails. please service guy great
8/23/2025
Ryan A. VERIFIED CUSTOMER
Very professional. Very prompt. Let me know what needs to be done with my truck and was a way better experience than I had last time
8/23/2025
Gary L. VERIFIED CUSTOMER
My interactions with Bill, Chris & Jesus were most favorable. We had a small snafu with the messaging app but it was remedied quickly. Our Highlander seems quite happy with the 30K service too.
Thank you
8/23/2025
Charles H. VERIFIED CUSTOMER
Tanner was great. Fixed the small problems with my RV4 Hybrid
8/23/2025
Gregg P. VERIFIED CUSTOMER
Your waiting room furniture is getting pretty old, cracked, broke down, and uncomfortable
8/23/2025
Ruth R. VERIFIED CUSTOMER
Thank you Justin!
8/22/2025
Maureen R. VERIFIED CUSTOMER
Thanks for the prompt service. Tanner answered all my questions to my satisfaction.
8/22/2025
Marla R. VERIFIED CUSTOMER
Things went well except there seem to be differing opinions on what maintenance was recommended- also- some glitches with the return trip with uber
8/22/2025
Janet R. VERIFIED CUSTOMER
I think Alex is the best service agent I have had! He did everything he said he would and told me the results.
8/22/2025
John P. VERIFIED CUSTOMER
Repairs delivered as promised, good communication.
8/22/2025
Nicholas S. VERIFIED CUSTOMER
The 25000 mile service was performed with good results. However, the complaint related to the car drifting and moving on a paved road with grooves I-80 east bound) was not resolved nor do I have any solutions to the problem.
8/22/2025
Louise K. VERIFIED CUSTOMER
Didn’t receive my 10% discount that I could at least I couldn’t find it on my invoice. Would you check for me please?
8/22/2025
Joanne M. VERIFIED CUSTOMER
Your concierge guy is amazing.
A little slow with check in and check out.
The service part was fast.