Justin was good and informed me about what was happening with my situation with my car
9/27/2025
Jewel W. VERIFIED CUSTOMER
It now runs like it should have when it was sold to me.
9/27/2025
Joshua J. VERIFIED CUSTOMER
Justin was great- he was relatable, transparent, and helpful. Why my experience was less than satisfactory has to do with the disappointment in owning a TRD Pro for less than a year, but experience an issue with the truck already. I have been a loyal Toyota owner for years (previously owned a Prius, corolla, and Highlander), but am strongly reconsidering the strong opinion I once held for the Toyota brand.
9/27/2025
James H. VERIFIED CUSTOMER
What should have been a 2 hour appointment yesterday turned into an 8 hour fiasco, with 6 hours sitting in the uncomfortable waiting room. 2 hours of delay was due to a warranty item that was found. No problem. 4 hours of delay were due to incompetence and a lack of care about rectifying an error made by a tech in performing repairs (electronics scrambled from disconnecting the battery, found by me when I was told repairs were done and I could drive away). Disappointed!!
9/26/2025
Alyssa M. VERIFIED CUSTOMER
The service is extremely friendly and helpful, but a simple oil change takes over 2 hours which shouldn’t be the case.
9/26/2025
Peter P. VERIFIED CUSTOMER
Alex was great
9/26/2025
Frank F. VERIFIED CUSTOMER
Job well done!
9/26/2025
Ruth D. VERIFIED CUSTOMER
There is a very loud noise coming from the fan or engine since bringing it into your shop.
9/26/2025
Renee S. VERIFIED CUSTOMER
When I make an appointment with a specific service advisor, I want to work with the person I made the appointment with. I had an appointment with Justin who I trust wholeheartedly. I made the mistake of doing the night drop, and somehow Kyle became my service advisor. Kyle is a very nice person, but he is inexperienced. My car somehow ended up in express service. If I wanted express service, I would have taken my car there as I have many times. However in this case, I waited a couple weeks so I could work with Justin to address my concerns with my car. I eventually got transferred to a few different people on the phone who tried to tell me I never had an appointment. I finally got to talk to Justin who confirmed that I did have an appointment. I asked Justin if I could change the service call over to him, and he said the computer wouldn’t allow him to do that. So I came and picked up my car without getting the repairs done. I have been with Pedersen Toyota for about 20 years. This was very disappointing. I don’t want to take my car somewhere else.
9/26/2025
R G. VERIFIED CUSTOMER
Professional polite informative
Personable thorough
9/26/2025
Tom M. VERIFIED CUSTOMER
Took longer than I would have thought. I liked it when you express oil changes
9/26/2025
Geoff G. VERIFIED CUSTOMER
My driver side floor mat was put in my back seat.
9/26/2025
John M. VERIFIED CUSTOMER
Service rep Bill was excellent! Your on-line system -- particularly re scheduling and iin-service approval authorizations is somewhat confusing: It's not always clear what services you are requesting and approving. Tweak that system and it will be 5-star all around.
9/25/2025
Robert S. VERIFIED CUSTOMER
Kudos, Ken
9/25/2025
Victor C. VERIFIED CUSTOMER
Thank you so much!
9/25/2025
Terry E. VERIFIED CUSTOMER
Mr. Fisher was very professional and explained the service performed on my Toyota. Very pleased with the dealership and service performed.
9/25/2025
Dave J. VERIFIED CUSTOMER
Bill was very through on explaining to my wife about what was going to be done to her truck.
9/25/2025
Anne W. VERIFIED CUSTOMER
Job well done! Thank you.
9/25/2025
Amber C. VERIFIED CUSTOMER
I wasn’t exactly sure why I was there except that I had a light come on to tell me something was wrong with my car and when I had my oil changed, they noticed it and thought I needed to come in to have it looked into further. The previous advisor had scheduled the appointment. When I arrived, this advisor couldn’t figure out why I was there and kept asking me questions. He seemed irritated with me that I didn’t know, and I had to keep repeating myself, and it he made me feel like I shouldn’t be there
9/25/2025
Daniel S. VERIFIED CUSTOMER
Everyone involved with bringing my vehicle in for service was absolutely the perfect combination of friendly and professional.