My first time at Pederson and it went very well. Everyone was friendly and I felt it took a normal amount of time for the service.
8/27/2025
Robert L. VERIFIED CUSTOMER
Justin is a super nice person, and I know he has to put up with a lot crabby people but I think he handles himself very well. The only comment I can make about the service is that if a customer is waiting for their vehicle an update would be nice when a problem arises. We waited for a little over 3 hours and I had to go find someone to tell me something! That is my only complaint.
8/27/2025
Patricia B. VERIFIED CUSTOMER
Thanks
8/27/2025
Mary B. VERIFIED CUSTOMER
Although I know it has become a new business practice I think it is greedy and unacceptable for a business to charge a client or customer an additional 3% to cover their cost of the customer using a credit card. Most of us would be happy to pay in cash if we were able. Just my opinion.
8/26/2025
Elizabeth P. VERIFIED CUSTOMER
I just wanted to let everyone know that I adore Smokey and his help smoothing the check in process. He is a joy and makes my day every time I come in (I have been welcomed by him twice).
Ken has also been very helpful in our interactions.
8/26/2025
Sharon S. VERIFIED CUSTOMER
Alex is an excellent commentator, great information, prompt feedback on questions, completely positive, polite, and respectful. Also very helpful fitting my car in the morning when I did not even have a scheduled appointment, well done. Exemplary service.
8/26/2025
James H. VERIFIED CUSTOMER
Service was good and timely. Uber service was good and I was impressed with the service department scheduling the rides. Thank you.
8/26/2025
Jake M. VERIFIED CUSTOMER
It was a simple inspection and tire rotation and took over 2 hours. They didn’t even change the oil. There’s no reason it should take that long for a scheduled appointment
8/26/2025
Marybeth P. VERIFIED CUSTOMER
Alex was great, and service was excellent. I was simply disappointed to know that Pederson now charges 3% for credit card usage. I believe this will hurt Pederson in the long run, just seemed like a negative at the end of my service session. Nobody likes to see unexpected fees (even if it was written on the estimate)
8/26/2025
Alistair C. VERIFIED CUSTOMER
Nearly 2 hours for an oil change
8/26/2025
Tracy S. VERIFIED CUSTOMER
Thank you Trevor! The uber pick up was a HUGE assistance.
8/25/2025
Isaac A. VERIFIED CUSTOMER
I only have to say that Bill was most helpful and accommodating. I am satisfied with the quality of the work done on my vehicle. Finally, under the leadership of Chris, the service manager, the vibe in the shop as relates to customer interaction is light years better than it was previously.
8/25/2025
Michael R. VERIFIED CUSTOMER
Bill was great as always. Told me about the upcoming tire sale too as I am getting close to needing to do that.
8/25/2025
Jennifer C. VERIFIED CUSTOMER
Overall I had a great experience, but my tire pressure light was on after my servicing. Tires look good and were given a green rating, assuming one of the sensors went bad after my tire rotation.
8/24/2025
Bill A. VERIFIED CUSTOMER
Service and communication were great.
8/24/2025
Jordan R. VERIFIED CUSTOMER
I watched my oil change get done over at the Volvo service center. And I noticed that they closed off the oil drain valve before they took off the oil filter which leads to a buildup in accumulation of old oil that gets trapped in the system. So long story short, my oil is already very dirty and degraded because they did the order of operations incorrectly. They should have taken off the oil filter and let the system drain for at least a minute before they closed up the bottom drain. I am actually very upset and I will be coming back in for a redo as my oil was immediately contaminated and as dark as I would see 200 to 500 miles of driving
8/24/2025
Vincent . VERIFIED CUSTOMER
Vehicle was not repaired
8/23/2025
Rebekah T. VERIFIED CUSTOMER
We were not happy that we had to wait in the drive thru to pay and pick up our car. It felt risky. We should not have to pay to find out something is not covered under warranty.
8/23/2025
Isaac D. VERIFIED CUSTOMER
I have known Trevor since we were kids. He is a great guy and I trust him with my vehicle. He is a big part of why I take my Toyota to Pederson for service.