I received the wrong paperwork when leaving.
I was there for 5,000 Mile maintenance and alerted Kyle of a nail in my tire but to leave the tire on and rotate as normal bc we are going to replace it elsewhere. When I picked up my car, the donut had been put on the car. I had to have the service dept take it off and replace it with the original tire, which took more time.
11/21/2025
Susan W. VERIFIED CUSTOMER
I'm always extremely pleased with the service advisors and the technicians, but I'd like to say a special thanks to Derek Hardie who did a very thorough review of my van, and gave detailed and informative videos of what he'd found. Also, **** Downs was excellent as usual.
11/21/2025
Joanna T. VERIFIED CUSTOMER
Bob always does a great job!
I’ve worked with him on my cars over many years.
He knows his business and provides excellent customer service.
Thank you.
11/21/2025
Brenda L. VERIFIED CUSTOMER
Always great service and detailed.
11/21/2025
Mary Jo. VERIFIED CUSTOMER
Always the best service!
11/21/2025
Christine W. VERIFIED CUSTOMER
Excellent service advisor. Very pleasant and knowledgeable. Highly recommend.
11/21/2025
Dennis H. VERIFIED CUSTOMER
He kept me up to date. He was friendly, courteous and informative.
11/21/2025
Laura O. VERIFIED CUSTOMER
Bob was considerate and kept me informed throughout the process.
11/21/2025
Leann A. VERIFIED CUSTOMER
Everything went smoothly. Thank you.
11/21/2025
John H. VERIFIED CUSTOMER
Service advisors were professional and polite
11/21/2025
Susan G. VERIFIED CUSTOMER
Kyle was refreshing, upbeat, positive and he listened to my concerns. I have no problem with Kyle's service today. The one thing I didn't like, is when my car was delivered outside the service door and I got in, somebody had completely readjusted my driver's seat. I don't have the kind of car that memorizes my seat adjustments, so I had to completely readjust my seat to get it right and it's still not right. So I've never had that happen. Usually people do not adjust my driver seat. So that was annoying. But other than that, you guys are great.
11/21/2025
John S. VERIFIED CUSTOMER
Trevor was friendly and helpful with answers to questions and explanations of service to be performed. He was accurate and thorough especially after additional service was recommended which we appreciated.
11/20/2025
Justice R. VERIFIED CUSTOMER
Ok
11/20/2025
Morgan K. VERIFIED CUSTOMER
Ken was great! Communicated everything in a timely manner, worked fast, and helped me with all my extra little non engine related questions.
There was also an older gentleman there (I think his name was Steve??) he welcomed me in today and was an absolute hoot to chat with. Great little Toyota team!
11/20/2025
Kathleen D. VERIFIED CUSTOMER
Relatively quick and easy. Wish the cost was more budget friendly.
11/20/2025
Teresa P. VERIFIED CUSTOMER
Ken was very polite and patient with me. Provided all the information and help I needed. A very kind person I appreciated his professionalism.
11/20/2025
Jonathan K. VERIFIED CUSTOMER
I did not receive a text telling me the car was ready, so waited an extra hour before checking to see what was taking so long. Maybe having someone letting clients know in person when their car is ready would be more customer- friendly.
11/20/2025
Karen M. VERIFIED CUSTOMER
Alex was very nice! Thank you!
11/20/2025
Michael M. VERIFIED CUSTOMER
Trevor is great to work with. Service manager Chris is also great to work with. They provided me with a excellent experience getting my new truck fixed. I’m very happy with them.
11/20/2025
Laurence S. VERIFIED CUSTOMER
He was kind and professional; the type of employee any employer would be lucky to have.