Kyle explained the service required and the car was completed on time. Great job!
10/15/2025
Stan W. VERIFIED CUSTOMER
I waited two hours after my appointment for an oil change. That’s too long
10/15/2025
Janet L. VERIFIED CUSTOMER
Ken was wonderful. He immediately checked me in, when others seemed not interested. He was available immediately when I needed to be checked out. I would go to him again.
10/14/2025
Cody N. VERIFIED CUSTOMER
Normally I just do PM on my own vehicles but my wife and I choose to get her vehicle serviced at a dealership for tracking purposes. Additionally I prefer OE parts to help with longevity. With that said, I am highly considering getting PM done at a different location or just doing it myself. Through the term of our lease and now after, our average time commitment for an oil change is about 2 hours. Additionally, the lack of communication from service representatives is horrible. On multiple occasions we have had to track someone down to inquire about the status of the service, just to find out the vehicle was done and waiting for pick up without someone notifying us. Lastly during our previous service appointment (not today’s) our car was turned back over to us with the child safety seats unbuckled and no warning. Luckily we noticed it while putting our children into the seats, but we chose to not make a complaint due to needing to leave immediately for other obligations. In total, I am very disappointed in the level of communication and consideration for customers your service department has been providing.
10/14/2025
Judson B. VERIFIED CUSTOMER
Totally satisfied with Alex and his friendly, helpful, and businesslike demeanor!! I will request his help next time!
10/14/2025
John R. VERIFIED CUSTOMER
no comment
10/13/2025
Adrian M. VERIFIED CUSTOMER
Great service, good time, over all great
10/12/2025
Jena O. VERIFIED CUSTOMER
**** was fantastic to work with! He did an awesome job at explaining the details of the maintenance and recall info on my car. Even though I could tell it was a busy Saturday for the team, he still had time to text me with updates. Each person did a great job!
10/12/2025
Dave K. VERIFIED CUSTOMER
Ken did a great job of explaining and asking if I had any further questions!
10/12/2025
Marc F. VERIFIED CUSTOMER
Another Job, well done!
10/11/2025
Dylan F. VERIFIED CUSTOMER
Thanks to Kyle for getting us taken care of!
10/11/2025
William H. VERIFIED CUSTOMER
Robert helped me understand what service was needed on my vehicle, scheduled a follow-up appointment, and then made sure the servicing was completed. It was also helpful as he ordered Uber pick ups and deliveries as needed.
10/11/2025
Leroy G. VERIFIED CUSTOMER
Trevor always treats me with respect and kindness! I am so thankful to be able to have work done at a place I trust! A good experience and my car is working well!
10/11/2025
Marilyn M. VERIFIED CUSTOMER
I was looking to go elsewhere, but with Justin as my service advisor, I will definitely stay with Pedersen Toyota. My daughter just bought a new Sienna hybrid and I will ensure that she asks for Justin, too! Many thanks to Chris, the service manager, for suggesting I request Justin!
10/11/2025
Heidi E. VERIFIED CUSTOMER
Everyone was friendly
10/11/2025
Katrina R. VERIFIED CUSTOMER
He took my prior feedback to heart. I feel immense gratitude for his progress with his awareness of working with people with disabilities. He appears more confident, continues to communicate clearly and is easy to understand, and demonstrated patience with this customer service.
10/11/2025
Valerie K. VERIFIED CUSTOMER
All the staff were so helpful and friendly today!
10/11/2025
Eric S. VERIFIED CUSTOMER
Excellent service! You have significantly improved the service and the customer experience in the past year. Well done.