Pedersen Toyota Auto Repair Service

Keep up the good service.

Prompt, kind and professional

Bill was great and I’ve consistently had a good experience with him as he is prompt, knowledgeable and professional. I had two issues with my servicing today. 1) I waited for between 10-15 minutes for my car to be delivered to me after it was ready and it never came. I had to go back in and remind them. My key was still on the rack. 2) when I got in my car to drive away, the servicing reminder had not been re-set. I had to deive back in and request a reset. These are relatively minor issues but they added an extra 20 minutes to my servicing that wasn’t necessary. These should be easy to fix.

Quick service!

I trust Alex, and appreciate and look forward to working with him

They did a very good job and helpful with my questions

I came in for just an oil change. The service was fine. Bitt I was there for two hours. I was not expecting it to take that much time for an oil change. I would have made arrangements to wait some where else. Otherwise I am always happy with your services.

4 hours for an oil change? Really. I had an appointment to keep so you also lost out on a few recommended add-ons from the inspection report. I don't recall wait for an oil change ever taking this long. Will need to seriously think about this at my next oil change or other somewhat basic service i.e. air filter, cabin filter, wiper blades, batteries etc. also, $89 to diagnose faulty tire pressure sensor? I can have discount do this for no cost on a hand held scanner. I'll use discount tire for this and to replace the tire pressure sensor batteries.

He’s the bomb dot com

Everyone was nice. Alex was informative.

Ok

Tanner handled everything I needed and answered all my questions. Great job all around!

Ken is super nice. He always calms me down. Lol

Nice work!

Alex was great. HOWEVER A 3% charge because I used a credit card. Very Big Bummer!!!!!

My windshield was NOT cracked when I brought my car in. When I picked it up the AC was set on Low on both sides. The windshield had a large crack. I immediately showed it to ****. He took pictures and pointed out a rock chip. The rock chip was very low, below the hood. I obviously don’t know how or when the chip occurred. It was low 80 degrees with AC set to low. Did this temp difference cause it to crack? I’m not very happy. I have talked to my insurance company and set appt with Safelite to fix it next Tuesday with $100 deductible.

Tanner was amazing

There was no problem with Tanner. He did his job well and remedied the situation. The issue lies with the person doing the oil change. Once again, after an oil change, the oil level was not completely filled up according to the dipstick indicator mark. When I picked up my car, I drove it to the level area near the entrance to check the oil. It was nearly 1/2 quart low. I went to get Tanner to let him also check it and he agreed it was low. He apologized and went to get more oil to top it off. He was very careful to keep everything clean and when he closed the hood he apologized again. He said he would let Chris know. And as a minor point, two of the valve stem caps on the tires were only screwed on maybe halfway. They were not snugged up and tightened all the way. This is the third oil and filter change I have had done there and my car has 15,000 miles on it now. I would rather not go the full 10,000 miles between oil change/service so from the beginning, I have paid for a service job in between those mile marks. The first time I had my car in for an oil and filter change was 6/25/24 and the car had 3000 miles on it. When I checked the oil, it was 1 quart low. I let the service adviser know (I forget his name) and he had the person who changed the oil come out and top it off for me. I also talked to the service manager about it at that time. My main question was why the person doing the oil change not check the oil level with the dipstick after they fill it? I was told they are supposed to. The next service I had was at 10,000 miles on 4/2/25 and that was the normal factory service on it. The oil level was correct and everything else looked good. This brings us back to the current oil and filter change at 15,000 miles when it was 1/2 quart low. Overall, my car buying experience at Pedersen‘s has been great. I bought my car in March of last year, and Chance walked me through the whole process wonderfully and went over all the options available to me when buying a new car. High marks go to Vikkie also. She was very knowledgeable and efficient when going through all the finance and other insurance paperwork with me. I even spoke with Michelle, in accessories, a few times to see what all is available if I wanted it for my new car. She also was very helpful and it was a great pleasure talking with her. So in my case, I think the only area for potential improvement would be the service department. We just need to get the people doing the oil changes to actually check the oil level after they fill it with the dipstick. Thank you for your attention to this. Bruce N

Tanner was great- but my wait time was over 3 hours. It was a simple 65K check, plus mounting one new tire. Three hours seemed a bit too long.

could've been done in a little less time.. 1hanks