Over all, the only negative was you were very short handed on a Saturday afternoon as I waited 15 minutes to be checked in. However Bill was superb. Being the only agent apparently on duty he went out of his way to help resolve any issues I had. Extremely happy with his service.
9/28/2025
Shawn B. VERIFIED CUSTOMER
Kyle was very courteous and kind. He was also very thorough with answering all my questions. I had a great experience.
9/28/2025
Stephanie B. VERIFIED CUSTOMER
Very professional and courteous
9/28/2025
Susan H. VERIFIED CUSTOMER
I had sent a text and left a message and heard nothing. I finally called the parts department to get in touch with someone. Then, my car has to come back because you didn't have the part for the recall.
9/27/2025
Sharon V. VERIFIED CUSTOMER
Great service
9/27/2025
Elizabeth H. VERIFIED CUSTOMER
Thank you
9/27/2025
Kelly S. VERIFIED CUSTOMER
Kind and helpful and knowledgeable! Thanks Justin!
9/27/2025
Jon F. VERIFIED CUSTOMER
Pederson Toyota is so organized and their service is so fast and to have an Uber available to your customers so they don’t have to wait. There is an incredible experience. I think you guys are the best I’ve ever experienced in my entire 67 years
9/27/2025
Ed P. VERIFIED CUSTOMER
Justin was good and informed me about what was happening with my situation with my car
9/27/2025
Jewel W. VERIFIED CUSTOMER
It now runs like it should have when it was sold to me.
9/27/2025
Joshua J. VERIFIED CUSTOMER
Justin was great- he was relatable, transparent, and helpful. Why my experience was less than satisfactory has to do with the disappointment in owning a TRD Pro for less than a year, but experience an issue with the truck already. I have been a loyal Toyota owner for years (previously owned a Prius, corolla, and Highlander), but am strongly reconsidering the strong opinion I once held for the Toyota brand.
9/27/2025
James H. VERIFIED CUSTOMER
What should have been a 2 hour appointment yesterday turned into an 8 hour fiasco, with 6 hours sitting in the uncomfortable waiting room. 2 hours of delay was due to a warranty item that was found. No problem. 4 hours of delay were due to incompetence and a lack of care about rectifying an error made by a tech in performing repairs (electronics scrambled from disconnecting the battery, found by me when I was told repairs were done and I could drive away). Disappointed!!
9/26/2025
Alyssa M. VERIFIED CUSTOMER
The service is extremely friendly and helpful, but a simple oil change takes over 2 hours which shouldn’t be the case.
9/26/2025
Peter P. VERIFIED CUSTOMER
Alex was great
9/26/2025
Frank F. VERIFIED CUSTOMER
Job well done!
9/26/2025
Ruth D. VERIFIED CUSTOMER
There is a very loud noise coming from the fan or engine since bringing it into your shop.
9/26/2025
Renee S. VERIFIED CUSTOMER
When I make an appointment with a specific service advisor, I want to work with the person I made the appointment with. I had an appointment with Justin who I trust wholeheartedly. I made the mistake of doing the night drop, and somehow Kyle became my service advisor. Kyle is a very nice person, but he is inexperienced. My car somehow ended up in express service. If I wanted express service, I would have taken my car there as I have many times. However in this case, I waited a couple weeks so I could work with Justin to address my concerns with my car. I eventually got transferred to a few different people on the phone who tried to tell me I never had an appointment. I finally got to talk to Justin who confirmed that I did have an appointment. I asked Justin if I could change the service call over to him, and he said the computer wouldn’t allow him to do that. So I came and picked up my car without getting the repairs done. I have been with Pedersen Toyota for about 20 years. This was very disappointing. I don’t want to take my car somewhere else.
9/26/2025
R G. VERIFIED CUSTOMER
Professional polite informative
Personable thorough
9/26/2025
Tom M. VERIFIED CUSTOMER
Took longer than I would have thought. I liked it when you express oil changes