Pedersen Toyota Auto Repair Service

Justin made things “right” after a mixup with my prepaid service plan. I was very happy with the attention he paid to both me and my car.

Kyle was professional in every regard

All good , Ken was very professional and polite

Terrible experience really. Representative that I scheduled with online was not even scheduled to work today, for which I was notified upon arrival. Upsold a service package Immediately (1045 am) by Mr. Bagwell for my standard 145K service. I advised him that I would be waiting in lobby as annotated on my appointment request. Mr. Bagwell promised that the issues I came in for would be addressed (broken clips on fender panel) and that estimated time for service completion would be approximately an hour and 20 minutes. At noon, I received the multi-inspection report via text and signed the digital estimate to have the 145K service and a new issue identified by the assigned technician addressed (cabin air filter replacements and stated safety concern associated with a newfound axle leak). Received no communication for almost three hours despite inconsistencies with the original and revised estimates. Sent a text requesting an update and received response 30 minutes later. Mr. Bagwell advised that the vehicle service was complete but that the pre-existing (panel clips) and identified issues (cabin air filters replacement and axle leak) would require another appointment with the main shop. Seriously, this was not previously communicated as even a possibility. So, I asked Mr. Bagwell how long my vehicle was ready prior to his communication with me and he estimated 45 minutes. He went on to blame the computer and messaging systems for any errors including the misquoting of diagnostic and repair services. Mr. Bagwell stated that the axle leak was not likely a safety issue and could wait until next week for further assessment. He offered the soonest appointment for next week on 11/06 but proceeded to explain that only diagnostic were promised and a repair was not guaranteed as parts may not be available or time may not allow for full service care. Incredibly confusing communication and lack of accountability altogether! Mr. Bagwell then instructed me to wait up front for my vehicle. When I went to the designated location, I identified my vehicle already parked with nobody around. After 10 minutes I went to find Mr. Bagwell and ask for my keys so that I could leave. After chasing down another team member, he retrieved my key and next scheduled service sticker. Mr. Bagwell walked me to my vehicle and upon opening my door, I noted handprints and shirt/grease smeared on both drivers and passenger interior doors. When I pointed this out, he simply dismissed it as part of a challenging day?! This experience falls considerably short of what I have come to expect from a Toyota dealership. When asked what may be contributing to such a poor overall experience, Mr. Bagwell suggested that there may just be too many customers for such a small location to handle effectively. While I acknowledge that Mr. Bagwell was likely doing the best that he could muster, I am very concerned about the care received and prospect of further problems. Requesting supervisor attention to these issues and assurance that any upcoming visits will be managed more professionally than what I experienced today. Thank you for the opportunity to bring these issues to your attention.

Thanks for listening to me and taking care of my requests Ken I appreciate it!

Polite. Efficient.

Appointment was at 7:30, truck didn’t get moved til 8:15. Not happy with the time frame at all

Alex was super helpful and informative.

Good job to all

Kyle is great. He is very helpful.

Trevor is very good to work with.

No comment

My tire is still loosing air after bringing it into the shop 2 separate times. Waiting for a call back to schedule yet another appointment to get it fixed.

Mr Saunders was very easy to work with and made an extra effort to seek out an answer to a question about the second seats without recommending that it be done. I appreciated his help.

Ken did a great job of keeping me informed and helping to fill a communication gap when my cell phone was having some problems.

Thank you Tanner Reed for your wonderful service.

Tanner did an excellent job of informing me of my options. He didn’t pressure me to do more than I was able to afford, which meant a lot. I’m very happy with the service he provided, and I would love to have him help me again some time.

Excellent Service! I haven’t used your service for five years because I was disappointed. I’m glad it has changed. I will return!

He was fine

You're the best, Pedersen Toyota!!