Thank you. My vehicle service was finished sooner than expected and was quite a bit less expensive than expected. Thank you for allowing me to use a coupon that gave me a very nice discount when you didn’t have to do that!
10/3/2025
Jennifer H. VERIFIED CUSTOMER
Staff were friendly and efficient.
10/3/2025
Angela K. VERIFIED CUSTOMER
Bob is truly outstanding! I’m so grateful to have someone to trust that really cares about his customers and provides the best service! I’ve been going to Bob since 1998 (27 years) and no one can touch my car but Bob and his great guys!
10/3/2025
John R. VERIFIED CUSTOMER
Ultimately Svcs mgr took care of my problem. Very happy with that interaction. **** was misleading and I believe untruthful. He showed no concern for my issue. I could not drive my car for 4 days as was up against warranty mileage. **** would not listen to my suggestion which was proven viable and would have let me drive my car while waiting for a service slot. He simply did not care enough to solve my situation
10/2/2025
Louie H. VERIFIED CUSTOMER
Took too long.
10/2/2025
Howard S. VERIFIED CUSTOMER
Bill was very friendly and professional as he described my car servicing and plans for future maintenance
10/2/2025
Todd S. VERIFIED CUSTOMER
Brad Hort really made it easy for getting my car serviced. Ken Seil Did a nice job walking through the future service needs without pressure!
I really appreciate the honesty of the Pedersen team.
10/2/2025
Alicia F. VERIFIED CUSTOMER
I had an appointment at 12:45 for an oil change and didn't get out until 2:30. I you asked service advisors for up date and they pass the buck.
10/2/2025
James T. VERIFIED CUSTOMER
Good job
10/2/2025
Mary H. VERIFIED CUSTOMER
Trevor was very nice and helpful. He encouraged me to let him call an uber for me instead of sitting there for 3-4 hours. When I came to pick up my car , I appreciated his excellent customer service . He saw me standing there, stopped his lunchtime to help me so I didn’t have to wait and could be on my way. It is the little things that count ????
10/2/2025
Catherine B. VERIFIED CUSTOMER
I brought my vehicle in for an oil change and specified that I did not want my tires rotated as I had just gotten them rotated but when I got the checklist back it showed that they had been rotated.
10/2/2025
Mary C. VERIFIED CUSTOMER
Kyle was absolutely great. However, the 3 hours I was there for a 1.5 hour job was a bit much!!
10/2/2025
Cheryl L. VERIFIED CUSTOMER
Great experience! Kyle was professional and helpful! Thank you
10/2/2025
Richard K. VERIFIED CUSTOMER
Very good job done in a resonalble time.
10/2/2025
Mike B. VERIFIED CUSTOMER
I brought my vehicle in in an emergency situation and you took it. I was under the assumption that you were going to be able to look at it in the near future. After half a week I come to realize you’re not going be able to get to even diagnose it for another week and a half. I wish the service department was more upfront from the beginning that it was going to take so long and I would’ve taken it somewhere else to begin with. I live 4 1/2 hours away, so my van is stranded in Fort Collins and I do not even know when it will even be diagnosed.
10/2/2025
David H. VERIFIED CUSTOMER
I wasn't informed about the 3% credit card processing fee before coming in. I wasn't told why the oil pan had to be replaced. Nor was I told what happened to the old pan after it was replaced. As you can tell, I'm a bit disgruntled.
10/2/2025
Walter G. VERIFIED CUSTOMER
This is my experience every time. I go in for a simple oil change and tire rotation. Should be done in under an hour. 3.5+ hours later, the car is still not ready. The agent even put in a time of 330 when I checked in at 12:30. I came back at 3:50 and the car was still not ready. As soon as I find someone else I trust to do the oil changes, I would really like to get away from this time sink. It basically takes up my whole day.