Alex was so kind and communicative. I will be back because of him.
10/8/2025
Jason J. VERIFIED CUSTOMER
Thanks Bill!
10/8/2025
Dwayne W. VERIFIED CUSTOMER
He needs to slow down when talking to the customer and be attentive to the text messages sent to him during the approval process for extra charges.
10/8/2025
Toni A. VERIFIED CUSTOMER
Excellent service
10/8/2025
Guillermo G. VERIFIED CUSTOMER
Thanks for your help today
10/8/2025
Laura Y. VERIFIED CUSTOMER
Had to keep my car overnight to finish service. Wasn’t expecting that.
10/8/2025
Kelly E. VERIFIED CUSTOMER
Able to determine problem, and actually had the part for quick repair. It's a 2010, so very happy with results.
10/8/2025
Jody E. VERIFIED CUSTOMER
The guest lounge needs updated. What a poor image to present to your clients.
10/7/2025
Darrell B. VERIFIED CUSTOMER
Very satisfied with everything and Justin .
10/7/2025
Mary W. VERIFIED CUSTOMER
Trevor got my brake job done quickly. Given that getting a ride home was not an option I appreciated not having to sit in the waiting room any longer than I did.
10/7/2025
Debra W. VERIFIED CUSTOMER
Great service
10/7/2025
Tim B. VERIFIED CUSTOMER
Bob seemed a little frustrated with something during our interactions. Not sure it was with me, but he seemed like he was having a bad day. Also it took 8 hours for an oil change, a rotation and an alignment. I had to cancel an appointment I had at 5pm because of the delay. That isn’t necessarily his fault, but still frustrating. And the final concern I had was that my map was turning on my center screen on its own. The techs “fix” for this was to just set my map on North. That’s such a condescending and inappropriate “fix” for that issue.
10/7/2025
Gene S. VERIFIED CUSTOMER
Trevor was very helpful, knowledgeable and great to work with!!!
10/7/2025
Jeffrey L. VERIFIED CUSTOMER
Justin was great. Unfortunately parts ordered
Wrong mirror for scheduled replace. I drove 2 hours for replacement. No apologies and highly inconvenient to reschedule. Nobody approached me to reschedule. I understand things gets mixed up. Also over decades as a customer, truck was not given any courtesy clean in interior or exterior. I’m for tje most part not demanding, but many dealerships often at least wipe down and vacuum interior and some even to a courtesy exterior wash. This will require me to scehesule out another repair.
10/7/2025
John G. VERIFIED CUSTOMER
Alex is the best. I come back to Pedersen Toyota service because of Alex. He always takes care of whatever vehicle issue I bring in. And he’s honest, straightforward, and trustworthy.
10/7/2025
Timothy J. VERIFIED CUSTOMER
Due to battery failure, I had my car towed to Pedersen (on a Tuesday). Robert (Bob) told me the service dep't was booked 2-3 weeks out but that he would try to get someone to check my car in the next 2-3 days. Fortunately, he found some availability, the battery was replaced, and I was able to pick up my car by week's end.
10/6/2025
Nancy K. VERIFIED CUSTOMER
Ken was fab!
10/6/2025
Susan W. VERIFIED CUSTOMER
Pederson got our vehicle in very quickly to assess a problem and got it fixed pretty quickly! Couldn't be happier.
10/5/2025
Mary H. VERIFIED CUSTOMER
Kyle registered the car quickly and efficiently. I was amazed that he remembered me. That sort of customer service coupled with expertise is invaluable.
Also, Mr Seil checked out the car/settled bill since I was in a hurry.
Thank you! Mary Ellen Holmes